Joan Elizabeth Kagure Kairu-Muramba
Nairobi
Summary
An experienced aviation, immigration and administration officer with more than 10 years’ progressive hands-on experience in the diplomatic, administrative and aviation circles. Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
25
25
years of professional experience
Work History
Assistant, Police Liaison Officer
EMBASSY OF THE KINGDOM OF THE NETHERLANDS
06.2017 - Current
- Reporting to the Police Liaison Officer/KMAR and Immigration Liaison Officer
- Duties and responsibilities:
- Maintaining of databases and writing reports on passengers denied boarding
- Carrying out travel and hotel bookings for the ILO and KMAR on official duty trips
- Organise NAIL Team and NAFG Team Meetings for stake holders and partners to encourage information sharing on different immigration trends
- Organise and attend Aviation Security Meetings with fellow members of the Nairobi CORE Group to discuss issues and trends pertaining to Aviation Security
- Collate, edit and share information from the press on topics of interest for the IND Back Office and Netherlands National Police Back Office
- Collate, edit and share information with relevant stakeholders from the press on issues to do with Aviation in East Africa Region
- Offer support, work with and liaise with colleagues in other departments within the Embassy to ensure smooth workflow within the Embassy.
Immigration Liaison Assistant
BRITISH HIGH COMMISSION
01.2007 - 05.2016
- Reporting to the Immigration Liaison Manager
- Duties and responsibilities
- Providing effective Office Support
- Organise NAIL and NAFG Meetings for stake holders and partners to encourage information sharing on different immigration trends
- Print out certificates for participants of regional training carried out by the ALO’s
- Managing office stationery and making request when supplies are low
- Carrying out transport and hotel bookings for ILO’s and colleagues visiting RALON
- Answer general telephone enquiries and cover for the ILM or ILOs in their absence
- Monitoring, assessing and reporting on local aviation trends
- Notifying airlines of Inadequately Documented Arrivals (IDAs) and dealing with resulting replies or queries
- Maintaining databases for Inadequately Documented Arrivals IDAs and denied boarding’s
- Compliance
- Analyse immigration data to identify trends on visa compliance
- Collate information that assists in the preparation of reports on compliance of visa conditions
- Maintaining Budgets
- Liaising with travel implant on costs for flights plus other travel expenses expected per financial year
- Managing a monthly spend on all travel and meetings hosted
- Ensuring RALON imprest is kept up to date
- Ensuring money spent is within budget
- As Imprest holder for RALON, ensuring that monies are replenished and accounted for
- Identifying, developing and managing key relationships
- Managing relationships between the RALON and Kenya government departments such as Immigration, Registrar of Births and Deaths and the Registrar of Marriages to ensure that verification checks are carried out with ease and in the shortest time possible to ensure that targets are met.
SENIOR CUSTOMER SERVICE AGENT
SWISSPORT KENYA LTD
12.2002 - 12.2006
- Profiling and verifying travel documents of all passengers before Check in and at Boarding gates
- Checking in passengers and baggage at the check-in counters and transit desks
- Boarding of passengers at the boarding gates
- Assisting with issuance of tickets and making reservation bookings
- Handling and assisting passengers with special needs.
Senior Receptionist and Telephone Operator
FIRST ASSURANCE COMPANY LTD
04.2001 - 12.2002
- Receiving customers at the reception area
- Receiving and distributing of mail for and on behalf of the company
- Making and receiving telephone calls for the company.
Travel Consultant
COTTS TRAVEL AND TOURS
04.2000 - 11.2000
- Offering advice on travel itineraries and air fares to customers
- Making of flight reservations
- Assisting in the accounts department with issuing of invoices and banking of money.
Customer Service Agent
KENYA AIRWAYS
11.1999 - 01.2000
- Checking in of passengers at check in counters.
- Assisting passengers with special needs.
- Boarding of passengers at boarding gates.
Education
Certificate - Travel And Tours Operations
Career Training Centre
KenyaIATA/UFTAA Standard -
Career Training Centre
Galileo Reservations System (I, II & III) -
Career Training Centre
Bachelor of Arts - Communication (PR
St. Pauls University
Kenya2017
Kenya Certificate of Secondary Education -
Our Lady of Mercy Secondary School
1997
Skills
- Computer Literacy Proficient in:
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
- Passport and visa verification, passenger profiling and Impostor detection
- Key Skills
- Team Player
- Collaborative relationships
- Verbal and written communication
- Organizational Skills
- Data Analysis
- Multitasking Abilities
- Team Collaboration
References
- Keshia Hoogland, Immigration Liaison Officer, Embassy of the Kingdom of the Netherlands Nairobi, Kenya. Mobile number: +254 733 629 860 Email: keshia.hoogland@minbuza.nl
- Carolyne Aluoch , Liaison Officer Events and HR, Embassy of the Kingdom of the Netherlands P.O. Box 22363-00400 Nairobi, Kenya. Mobile number: +254 705 180 217 Email: Carolyne.Aluoch@minbuza.nl
- Martin de Zwaan, Immigration Liaison Officer, Embassy of the Kingdom of the Netherlands Lagos, Nigeria. Mobile number: +234 803 659 0876 Email: martin-de.zwaan@minbuza.nl
- Chris Perry Former, Immigration Liaison Officer, British High Commission Nairobi, Kenya. Mobile number: +44 7891 683431 Email: joburg10@hotmail.com
Interests
Travelling, listening to music, dancing and watching movies.
Additional Information
- https://www.linkedin.com/in/joan-kairu-8a725827/
Timeline
Assistant, Police Liaison Officer
EMBASSY OF THE KINGDOM OF THE NETHERLANDS
06.2017 - Current
Immigration Liaison Assistant
BRITISH HIGH COMMISSION
01.2007 - 05.2016
SENIOR CUSTOMER SERVICE AGENT
SWISSPORT KENYA LTD
12.2002 - 12.2006
Senior Receptionist and Telephone Operator
FIRST ASSURANCE COMPANY LTD
04.2001 - 12.2002
Travel Consultant
COTTS TRAVEL AND TOURS
04.2000 - 11.2000
Customer Service Agent
KENYA AIRWAYS
11.1999 - 01.2000
Certificate - Travel And Tours Operations
Career Training Centre
IATA/UFTAA Standard -
Career Training Centre
Galileo Reservations System (I, II & III) -
Career Training Centre
Bachelor of Arts - Communication (PR
St. Pauls University
Kenya Certificate of Secondary Education -
Our Lady of Mercy Secondary School
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