Summary
Work History
Education
Skills
Timeline
Generic

Joan Wawira

OF Chatter
Kisumu

Summary

Dynamic and results-driven professional with hands-on experience at LOLEX AGENCY as an OF Chatter. Expert in customer relationship management and emotional intelligence, I excelled in engaging subscribers through personalized messaging, enhancing user experience, and effectively managing high-volume chats. Proven ability to upsell and deliver exceptional customer service.

Work History

OFChatter

LOLEX AGENCY
04.2025 - 09.2025
  • I worked for5 months of hands-on experience as an OF chatter.
  • Engaged subscribers through personalized and persuasive messaging.
  • Enhanced user experience with personalized chat interactions.
  • Manage highvolume chats with professionalism
  • Upselling
  • Smartselling

Education

High School Diploma - Information Technology

JOOUST
Bondo, Siaya District, Kenya
01-2025

High School Diploma -

Nginda Girls High School
Murang'a, Murang'a District, Kenya
04.2001 -

Skills

Customer relationship management

Multitasking

Emotional Intelligence

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Tough love

Attention to detail

Flexibility

Active listening

Proactive

Adaptability

Timeline

OFChatter

LOLEX AGENCY
04.2025 - 09.2025

High School Diploma -

Nginda Girls High School
04.2001 -

High School Diploma - Information Technology

JOOUST
Joan WawiraOF Chatter