Joan Wanjiku
Nyeri
Summary
Proven Social Worker with a track record of enhancing client well-being through comprehensive case management and multidisciplinary team collaboration at Tumaini Children's Home. Leveraged analytical thinking and compassion to improve client satisfaction and outcomes, exceeding targets in challenging environments. Skilled in crisis intervention and fostering professional development among peers. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in case management and crises intervention, respectful and compassionate professional offering 1-year background serving community by providing guidance for clients in need. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social work position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Social Worker
Tumaini Children's Home
04.2022 - 01.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Intern
Tumaini Children's Home
01.2022 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Enabled more organized inventory system by cataloging company assets.
- Streamlined data entry processes, significantly reducing manual errors.
- Enhanced project visibility by maintaining up-to-date project status reports.
Mpesa Agent
Jakijose Agents
11.2015 - 12.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Increased customer satisfaction with personalized follow-up strategies.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
Salesperson
Victory Trading Centre
05.2010 - 08.2012
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Education
Bachelor Of Social Work Administration - Social Work
Mount Kenya University
Thika08.2026
Diploma In Community Development And Social Work - Social Work
Mount Kenya University
Thika12.2022
Kenya Certificate Of Secondary Education - Secondary Education
Riamukurwe Secondary School
Nyeri11.2007
Skills
- Compassionate
- Case Management
- Multidisciplinary team collaboration
- Self-awareness
- Analytical Thinking
- Client Confidentiality
- Empathy building
Referees
- Mrs Ann Wandimi. Tumaini Children's home. 0726568043.
- Mr. Nicholas Munyeni Jakijose Mpesa P.O. BOX 112 Nanyuki 0720372060
- Mr. Samuel Muna P.O. BOX, 522 Nakuru
Timeline
Social Worker
Tumaini Children's Home
04.2022 - 01.2023
Intern
Tumaini Children's Home
01.2022 - 04.2022
Mpesa Agent
Jakijose Agents
11.2015 - 12.2018
Salesperson
Victory Trading Centre
05.2010 - 08.2012
Bachelor Of Social Work Administration - Social Work
Mount Kenya University
Diploma In Community Development And Social Work - Social Work
Mount Kenya University
Kenya Certificate Of Secondary Education - Secondary Education
Riamukurwe Secondary School
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