Joan Wangui Thuo
Nairobi
Summary
A collaborative team player skilled in managing financial transactions, restocking merchandise, and assisting customers with product locations. Demonstrates a strong track record of maintaining clean, organized, and professional workspaces. Possesses excellent listening skills, with a keen eye for detail and attentiveness.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Cashier/Stock Controller
BaoBox
01.2023 - Current
- I received cash and provided the correct change to paying customers
- I ensured the office was tidy and well-equipped, ready for use.
- I balanced all daily transactions using our system, prepared daily tax reports, and verified that all eTims receipts included the correct KRA PIN number
- At the end of each month, I balanced the tax report according to my monthly sales and cross-checked the KRA PINs.
- I also managed inventory, ordered from the correct suppliers to ensure timely delivery, and processed checks for suppliers with the correct amounts and names.
- If any follow-up was needed, I made sure to follow up with suppliers for timely deliveries. Additionally, at the end of each month, I ensured the petty cash book and monthly sales were balanced.
- I also followed up on pending payments from clients, provided them with the correct information, and set deadlines for payments.
Cashier
Bonds Garden Rest
1 2021 - 05.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty but if the issue was unresolvable I would involve my manager for assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in the station
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
Receptionist
Arkland Hotel
05.2016 - 12.2018
- Greet and welcome guests as soon as they arrive at the premise, direct visitors to the appropriate person,
- Responded to inquiries from callers seeking information.
- Ensure reception area is tidy and presentable,
- Reconcile my end-of-day transactions based on the rooms sold, categorized by payment method: card, cash, or M-Pesa.
- At the end of each month, I ensure that everything is organized, including filing taxes, paying suppliers, and addressing any pending issues promptly
- Order front office supplies and keep inventory of stock,
- Update calendars and schedule meetings, keep updated records of office expenses and costs.
- Perform clerical receptionist duties such as filing, photocopying, transcribing and faxing
Cashier
Joek Hub Hotel
08.2014 - 01.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- I ensured customers received accurate change by verifying their order details and providing the correct amount in return.
- Since the system here involved manually writing down customer orders, I developed the habit of writing quickly and accurately to ensure all orders were recorded correctly.
- I made sure to keep the order book safe and in good condition, as I used it at the end of the day to match my transactions. I ensured that everything balanced correctly
- I made sure to assist with customer complaints, and if a situation was challenging, I involved my manager to help resolve it.
Education
Business Management -
Premier Institute of Business and Hospitality, Kikuyu
01.2018 - Current
Graphic Design - undefined
Premier Institute of Business and Hospitality, Kikuyu
01.2015 - 05.2015
Skills
Graphic Design
Customer Service
Technical writing
Proficient in Adobe Software
Decision-Making
Creative Thinking
Written and verbal communication
Awards
- Accurate Daily Transaction Reconciliation
Ensured precise end-of-day reconciliation of transactions across card, cash, and MPesa, maintaining error-free records. - Effective Client Payment Follow-up
Proactively followed up with clients who had outstanding payments, ensuring timely settlements from all parties - Monthly ETR and Sales Alignment
Verified that all Electronic Tax Register (ETR) receipts matched sales records at the end of each month, ensuring accuracy with correct PINs from various companies. - Consistent Positive Financial Reports
Maintained positive monthly financial reports by preventing any negative balances, demonstrating strong financial oversight.
References
- Dhrushil Shah, 0715226269
- Risper Faith, HR, Bonds Garden 0733555290, P.O Box 22616-00100, Nairobi, Kenya
- David Wahome, Arkland Hotel Director, 020214260
- Margret Orango, Joek Hotel Director, 0700776935
Timeline
Cashier/Stock Controller
BaoBox
01.2023 - Current
Business Management -
Premier Institute of Business and Hospitality, Kikuyu
01.2018 - Current
Receptionist
Arkland Hotel
05.2016 - 12.2018
Graphic Design - undefined
Premier Institute of Business and Hospitality, Kikuyu
01.2015 - 05.2015
Cashier
Joek Hub Hotel
08.2014 - 01.2016
Cashier
Bonds Garden Rest
1 2021 - 05.2021
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