Joan Nateminya

• Provided exceptional service and support, going extra mile to retain customers

• Proactively sourced and developed new business from internal and external

referral networks.

• Leveraged working knowledge of banking products to create new client

relationships.

• Set up new client accounts and updated Salesforce files with precision.

• Identified market opportunities to grow new business across dedicated

accounts.

• Built and maintained existing customer relationships, acting as a trusted advisor

regarding a variety of banking activities.

• Contacted existing customers and informed them of new product offerings.

• Maintained a high standard of ethics and conduct for sound banking

operations and business success.

• Assisted sales team with cold calling and following up on leads.

• Promoted company portfolios through workshops, business forums and conferences.

•Ensured record keeping all related documents including

• Duty Remission inbound items,clearing documentation from KRA.

• Share weekly report on duty remissions applied/approve vs all material imports

received as per supervisor instructions.

• Update and maintain a tracker for all approved duty remissions schemes and

reconciliations.

• Read and interpreted pre-established guidelines to comply with protocols in performing tasks.

• Skilled at receiving and processing bank transactions
• Knowledge of proper cash handling procedures.
• Cash drawer maintenance.
• Excellent customer service.
• Maintained organised and updated file systems for easy staff use.
• Entered and verified computer data to create reliable records.
• Any other duties assigned by the cash officer