Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

JOAN MUKAMI

Nairobi

Summary

With a focus on leveraging company systems to deliver exceptional service, I consistently strive to boost customer satisfaction and loyalty. I possess a strong understanding of industry standards and have a quick grasp of product knowledge, enabling me to effectively resolve issues. Furthermore, I excel at promoting products to drive revenue and adeptly managing diverse customer needs.

Overview

2025
2025
years of professional experience

Work History

Team Lead

FREDDECO PROTOCOL TEAM
02.2019 - Current
  • Coordinated lodging, transportation, and events for distinguished visitors, ensuring a seamless experience
  • Anticipated guest needs, provided exceptional service and collaborated on logistics
  • Maintained a professional demeanor while promptly addressing inquiries and order requests.
  • Coached team members in techniques necessary to complete job tasks.

Customer Service Executive

MEDITEST HOSPITAL
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Trainer

LANGATA HEALTH CARE
  • Educated the community on disease prevention, built connections with vulnerable populations, and engaged in discussions with household members.

Call Center Agent

FOXTEL
  • Exceeded client expectations by managing high volumes of inbound and outbound calls, actively listening to customer needs, and offering effective solutions
  • Resolved queries via phone and email, addressed account inquiries, and ensured satisfaction by resolving service complaints.

Education

Diploma - Community Health

College of Social Work
Nairobi

Skills

Customer relationship management

Customer needs assessment

Issue escalation

Payment management

Public speaking

Referees

Kevin Otieno

Meditest Hospital - Human Resource Manager

+254 732 091 695

Fredrick Mutuma

Fredecco - C.E.O

+254 729 857 977

Mik Otieno

Langata Healthcare

+254 722 329 116

Eddy Ogowe

FOXTEL

+254 721 358 598

Timeline

Team Lead

FREDDECO PROTOCOL TEAM
02.2019 - Current

Call Center Agent

FOXTEL

Diploma - Community Health

College of Social Work

Customer Service Executive

MEDITEST HOSPITAL

Trainer

LANGATA HEALTH CARE

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JOAN MUKAMI