JOAN KIMANI
Nairobi,Kenya
Overview
16
16
years of professional experience
Work History
Butler
MSC CRUISES/ YATCH CLUB
06.2019 - Current
- Prepare suites before embarkation, including amenities,informational materials and guest preferences
- Ensuring suites are stocked with food and beverage menus and other requested items
- Coordinating luggage handling during embarkation and ensuring guests are escorted to thier suites
- Providing personalized assistance with packing and unpacking luggage
- Delivering and replenishing amenities like mini bars and fruits baskets and other requested items
- Offering food and beverage service including afternoon tea and canapés
- Providing suite turn down service and ensuring the suite is well maintained during the whole voyage
Housekeeping/Room attendant
Bulgari resorts and residences Dubai
09.2017 - Current
- Company Overview: United Arab Emirates
- Attending daily briefing
- Coordinating with receptionists and butlers to understand guest profiles
- Maintaining and cleaning guest rooms and common areas (e.g. restaurants)
- Managing stock of pantry and consumable items
- Ensuring implementation of health and safety rules
- United Arab Emirates
Housekeeping/Room attendant
Serena Hotels
03.2015 - Current
- Company Overview: Nairobi, Kenya
- Attending daily briefing
- Coordinating with receptionists and butlers to understand guest profiles
- Maintaining and cleaning guest rooms and common areas (e.g. restaurants)
- Managing stock of pantry and consumable items
- Ensuring implementation of health and safety rules
- Nairobi, Kenya
Guest service experience
Bulgari resorts and residences Dubai
12.2018 - 12.2019
- Company Overview: United Arab Emirates
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Generate customer interest in the services or products offered by the company.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve the customer services.
- Manage and update customer databases with the status of each customer.
- Coordinate with the dispatch team to send products or provide services on time to customers.
- Working with vicas and cid applications
- United Arab Emirates
Housekeeping coordinator
Bulgari resorts and residences Dubai
08.2018 - 12.2019
- Company Overview: United Arab Emirates
- Scheduling and creating housekeeping and supervisor worksheets and checklist.
- Work closely with all departments within room division, communicating day to day updates and changes
- Ensure all guests requests are addressed and provided on timely manner
- Constantly update records of lost and found
- Constantly offer professional, friendly and engaging service
- Coordinate and provide administrative support to all areas of the housekeeping department
- United Arab Emirates
Waitress
Nad al Sheba Private Club / Sky Dive Dubai
01.2012 - 02.2015
- Company Overview: Dubai, United Arab Emirates
- Delivering customer service that exceed expectation of restaurant guests
- Maximizing revenues through sales & promotion activates
- Ensuring the safety codes and policies in the restaurant and whole hotel are adhered and followed effectively
- Coordinate and liaise with other departments for clarification on guest’s enquiries and request
- Dubai, United Arab Emirates
Property Sales Executive (Real Estate Agent)
CANAAN Properties
10.2010 - 11.2011
- Company Overview: Nairobi, Kenya
- Presenting purchase offers to sellers for consideration
- Acting as an intermediary in negotiations between buyer and sellers representing one of the parties
- Advising clients on market conditions prices and mortgages
- Promoting sale of properties through advertisement, open house and listing services
- Accompanying buyers during visits and inspections of property, advising them on suitability and value of the homes they are visiting
- Renting and leasing properties on behalf of clients
- Reviewing plans for new constructions with clients
- Nairobi, Kenya
Customer Service Agent
Old Mutual Insurance
05.2009 - 06.2010
- Company Overview: Nairobi, Kenya
- Recruiting new insurance clients (individual and corporate)
- Advising clients on investment and savings options
- Managing customer relationships (e.g. customer care, complaint management)
- Updating IT systems with day-to-day transactions (e.g. client orders)
- Ensuring reduced client attrition by accurately capturing concerns/issues and mitigating action.
- Coordinating premium collection from schemes across Kenya
- Secretary to the credit management committee
- Nairobi, Kenya
Education
College Degree (Diploma) - Studies of Marketing and Sales
Railways Training Institute
Skills
- Interpersonal skills
- Planning, organization and delegation
- Effective communication skills
- Team player
- Flexibility
- Self-motivated with good knowledge of superior sales technique
- Innovative and possess the drive to motivate others
- Attention to details and customer focused
Personal Information
Nationality: Kenyan
Education And Qualifications
College Degree (Diploma), Studies of Marketing and Sales, Railways Training Institute, Microsoft Office (ms word, ms excel), PowerPoint, Windows 98, vicas, gxp, Opera, oasys payroll, Business fluent, Native
Timeline
Butler
MSC CRUISES/ YATCH CLUB
06.2019 - Current
Guest service experience
Bulgari resorts and residences Dubai
12.2018 - 12.2019
Housekeeping coordinator
Bulgari resorts and residences Dubai
08.2018 - 12.2019
Housekeeping/Room attendant
Bulgari resorts and residences Dubai
09.2017 - Current
Housekeeping/Room attendant
Serena Hotels
03.2015 - Current
Waitress
Nad al Sheba Private Club / Sky Dive Dubai
01.2012 - 02.2015
Property Sales Executive (Real Estate Agent)
CANAAN Properties
10.2010 - 11.2011
Customer Service Agent
Old Mutual Insurance
05.2009 - 06.2010
College Degree (Diploma) - Studies of Marketing and Sales
Railways Training Institute