Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
JOAN CHEROTICH
Operations, Administrative & Social Media Support Specialist
Nairobi
Work Preference
Summary
Operations, Administrative, and Social Media Support Specialist experienced in helping small businesses streamline workflows, organize systems, and maintain a consistent online presence. Skilled in inbox and calendar management, lead tracking, CRM organization, and content planning. Known for implementing efficient systems that reduce response times, improve client communication, and support business growth. Successfully supported businesses improving operational efficiency and allowing business owners to focus on scaling their businesses.
Overview
3
3
years of professional experience
Work History
Operations & Booking Support
KG Photography
10.2023 - Current
- Streamlined booking workflows and organized client communications to improve response efficiency.
- Implemented lead tracking and follow-up systems, reducing response time significantly.
- Built structured booking systems allowing owner to focus on photography and growth.
Social Media Management
KG Photography
10.2023 - Current
- Conducted Instagram audit identifying gaps in engagement, content strategy, and posting consistency.
- Developed content calendar including reels, captions, hashtags, and engagement strategies.
- Implemented growth strategy, increasing engagement and improving visibility for booking inquiries.
Administrative Support
Kericho Weddings
06.2023 - 01.2026
- Organized inbox and calendar systems to manage wedding client inquiries efficiently.
- Implemented booking workflows, improving client coordination, scheduling, and follow-up communication.
- Reduced administrative workload through structured systems and improved client communication processes.
Education
Administrative Support
The Virtual Savvy
Social Media Marketing Certification - undefined
HubSpot
Administrative Support
The Virtual Savvy
Skills
- ADMINISTRATIVE OPERATIONS
- Inbox & Calendar Management
- CRM & Lead Tracking Systems
- Workflow & Process Optimization
- Task & Project Management
- SOCIAL MEDIA MANAGEMENT
- Content Planning
- Content Scheduling
- Caption Writing
- Engagement Strategy
- TOOLS
- Google Workspace
- Microsoft Office
- Trello
- Notion
- Asana
- Canva
- Calendly
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Operations & Booking Support
KG Photography
10.2023 - Current
Social Media Management
KG Photography
10.2023 - Current
Administrative Support
Kericho Weddings
06.2023 - 01.2026
Social Media Marketing Certification - undefined
HubSpot
Administrative Support
The Virtual Savvy
Administrative Support
The Virtual Savvy