James Ngugi Ngigi
Nairobi
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in , desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
19
19
years of professional experience
Work History
Head of Information Technology
M Oriental Bank Ltd
NAirobi
12.2024 - Current
- Developed and implemented IT strategy to align technology with business goals.
- Oversaw IT budget planning and resource allocation to enhance operational efficiency.
- Directed implementation of cybersecurity measures to safeguard company data integrity.
- Facilitated cross-departmental collaboration for improved IT service delivery.
- Evaluated emerging technologies, recommending solutions for business enhancement.
- Provided leadership in monitoring and assessing IT operations processes.
- Recruited, trained, and supervised IT department staff to build a skilled team.
- Examined metrics and prepared progress reports on IT project performance.
Chief Information Officer
Jubilee Life Insurance Ltd
Nairobi
11.2018 - 12.2024
- Implemented AI and RPA technologies, enhancing operational efficiency and reducing costs significantly.
- Strengthened cybersecurity measures with Zscaler, decreasing data breach risk by 90%.
- Integrated AWS, Azure, and OCI into multi-cloud strategy, lowering IT infrastructure costs by 40%.
- Deployed UiPath for task automation, boosting productivity while minimizing manual errors.
- Implemented advanced data analytics tools, generating actionable insights that increased revenue by 20%.
- Established robust IT governance frameworks to align IT strategies with business objectives.
- Developed omnichannel data servicing to improve customer experience and satisfaction by 25%.
- Oversaw IT budget management and resource allocation across multiple departments.
Head Of Projects & Innovations
Daproim Africa Limited
Nairobi
03.2016 - 08.2018
- Streamlined Operations: Led the digitization of key business processes, reducing operational costs by 25% and improving efficiency.
- Data Management: Implemented advanced data management systems, enhancing data accuracy and accessibility, which improved decision-making.
- Project Delivery: Successfully managed multiple digitization projects, delivering all on time and within budget, resulting in a 30% increase in project success rates.
- Client Satisfaction: Improved client satisfaction by 20% through the implementation of tailored digitization solutions that met specific client needs.
- Team Leadership: Directed a cross-functional team of 20+ members, fostering collaboration and achieving a 95% project completion rate.
- Technological Integration: Integrated cutting-edge technologies, such as AI and machine learning, into digitization projects, enhancing service offerings and client outcomes.
- Quality Control: Established rigorous quality control protocols, ensuring high standards and reducing errors by 40%.
- Training Programs: Developed and conducted training programs for staff, increasing their proficiency in new digital tools and processes by 50%.
Business Systems Consultant
OneSource Financial Services
Nairobi
10.2014 - 12.2016
- Implemented a system audit for Kenya National Oil Corporation with major findings that led to over 30% cost avoidance.
- Post implementation audit of systems and Data Centre for CIC Insurance Company that led to identification of major improvements and discoveries.
- IT forensic audit of Lions Sightfirst Eye Hospital.
- System audit for MPshah Hospital.
- Evaluated existing software to determine areas in need of improvement.
- IT forensic audit implementation at ICEA Insurance.
Business Systems Consultant
DRAUDITS
Nairobi
01.2012 - 05.2014
- Successfully carried out comprehensive system forensic audit project for Kenya Commercial Bank (KCB) investigating malpractices in loans issuance and audited loans policies and procedures.
- Overtime and work culture audit at Kenya Generating Power Company (KENGEN).
- Established and maintained framework to ensure that information security policies, technologies and processes were aligned with business regulations of both KCB and KENGEN.
- Identified gaps in automation and advised the best automations that were effective and would give best ROI.
- Performed risk assessments and defined strategies to address identified risks.
- Ensured that risk identification, mitigation controls and analysis were integrated into application life cycle and change management processes.
- Established and implemented certification and accreditation procedures for various information systems and platforms.
Business Systems Specialist
RAFICA
Nairobi
05.2011 - 12.2011
- Part of Project team with Kenya Tea Development Authority Holdings.
- Analyzed existing systems and business processes to create a Business Continuity Plan for KTDA.
- Tested, maintained, and monitored existing business systems to come up with Request for Proposal (RFP).
- Coordinated integration project for systems within KTDA to increase compatibility and so information could be shared seamlessly by the Holdings subsidiaries and tea factories.
- Consulted with management to ensure agreement on system principles and updated the Company's ICT policies and procedures.
- Determined computer software and hardware requirements needed to set up or alter system with intention of acquiring ERP system for KTDA Holdings.
Business Systems Analyst
Britam Investments Company LTD
Nairobi
06.2008 - 04.2011
- Improved Efficiency: Conducted a comprehensive gap analysis on existing business processes, identifying key areas for improvement that resulted in a 30% increase in operational efficiency.
- Implemented Business Intelligence Tools: Successfully implemented a business intelligence tool that reduced data retrieval time by 50%, enhancing decision-making capabilities.
- Project Management: Facilitated cross-functional team meetings to define project scope and requirements, achieving a 95% adherence to project deadlines.
- System Enhancements: Designed and implemented system enhancements that aligned with business goals, leading to a 20% reduction in processing time for key operations.
- Stakeholder Communication: Acted as a liaison between IT and business teams, ensuring clear communication and successful implementation of solutions that met business requirements.
- Data Analysis: Utilized advanced data analysis tools to provide actionable insights, contributing to a 15% increase in revenue through optimized business strategies.
Helpdesk Operations Administrator
Britam Investments Company LTD
Nairobi
01.2007 - 05.2008
- Enhanced User Satisfaction: Provided robust IT support, resulting in a 35% reduction in repeat IT issues.
- Automated Issue Resolution: Introduced automated tools, saving 10 working hours weekly.
- Improved Security: Implemented effective firewall protection protocols, reducing IT risk by 50%.
- Efficient Installations: Managed software and hardware installations, saving 5 working hours weekly.
- Data Recovery: Performed system backups, ensuring 100% data recovery.
- Maintained Uptime: Scheduled routine hardware inspections, achieving 99% uptime across the organization.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
Education
Certified CIO (CCIO) - Strategic Leadership Capabilities in IT
The CIO Institute at Carnegie Mellon University
Online12.2025
Project Management
Kenya Institute of Management
Nairobi, Kenya03-2022
(Prince 2) - Project Management
Computer Pride
Nairobi, Kenya01.2016
CISA - Certified Information Systems Auditor
Strathmore University
Nairobi, Kenya01.2012
Oracle Database Management -
New Horizons (Techno Brain)
Nairobi, Kenya01.2009
Microsoft SQL Administration -
Computer Pride
Nairobi, Kenya06.2008
COBIT - IT Governance
COBIT
Nairobi, Kenya01.2008
Bachelor of Science - Actuarial Science
Jomo Kenyatta University
Nairobi, Kenya01.2007
Diploma - IT (IMIS Diploma)
Strathmore University
Nairobi, Kenya12.2003
High School Diploma -
Mang'u High School
Thika, Kenya11.2002
Skills
- Strategic and budget planning
- IT leadership and governance
- Change and operations management
- Digital transformation and compliance
- Best practices implementation
- Technology vision and procurement
- Systems analysis
Accomplishments
- 100% cloud migration of Jubilee Holdings and entities in 2022-2023 to a multi-cloud of MS Azure, AWS, and OCI.
- Implementation of Robotic Process Automation (RPA) for Jubilee Holdings between 2022-2024, with over 70 active bots leading to a 20% staff reduction and improved efficiency.
- Forensic and system audit and post-audit implementation for Cosmopolitan Sacco Society LTD - 04/01/18.
- Forensic audit for ICEA Lion Life Insurance Company Kenya - 03/01/18.
- Forensic audit and revenue assurance for National Oil Corporation Kenya - 11/01/17.
- Ajira Digital Training Project Lead funded by the Rockefeller Foundation through KEPSA and MOICT - 2017 (Project value Ksh 100 million).
- Digital Archiving Project Manager for Kenya Industrial Property Institute funded by JICA through Daproim Africa - Project value Ksh 22 million in 2016-2017.
- Digitization and implementation of Document Management System for H W Gichohi and Company Certified Public Accountants, digitized over 5,000,000 records in 2016-2017.
- Digitization and implementation of EDMS for Open Society Initiative for East Africa in 2017, digitized 1,000,000 records.
- Document Management and digital archiving project manager for SIB (Standard Investments Bank), digitized over 2 million records in 2015.
- ICT team lead in forensic audit and investigation for CIC Insurance through One-Source Financial Services LTD in 2015.
- Digitization of Karen Country Club membership records, digitized over 500,000 records in 2015.
- Project lead for ICT forensic audit and investigation for KCB through DR Audits in 2013.
- HR and payroll audit and investigation for KENGEN through DR Audits in 2012.
- System documentation for KTDA Holdings and creation of RFP (requirements for ERP).
- Project lead for business process re-engineering in Britam for the initial EDMS implementation and digitization of over 5 million records for the organization in 2008.
References
To be provided on request
Personal Information
Title: IT Leader
Marital status: married
Religion Christian
Languages
- English
- Kiswahili
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Head of Information Technology
M Oriental Bank Ltd
12.2024 - Current
Chief Information Officer
Jubilee Life Insurance Ltd
11.2018 - 12.2024
Head Of Projects & Innovations
Daproim Africa Limited
03.2016 - 08.2018
Business Systems Consultant
OneSource Financial Services
10.2014 - 12.2016
Business Systems Consultant
DRAUDITS
01.2012 - 05.2014
Business Systems Specialist
RAFICA
05.2011 - 12.2011
Business Systems Analyst
Britam Investments Company LTD
06.2008 - 04.2011
Helpdesk Operations Administrator
Britam Investments Company LTD
01.2007 - 05.2008
Certified CIO (CCIO) - Strategic Leadership Capabilities in IT
The CIO Institute at Carnegie Mellon University
Project Management
Kenya Institute of Management
(Prince 2) - Project Management
Computer Pride
CISA - Certified Information Systems Auditor
Strathmore University
Oracle Database Management -
New Horizons (Techno Brain)
Microsoft SQL Administration -
Computer Pride
COBIT - IT Governance
COBIT
Bachelor of Science - Actuarial Science
Jomo Kenyatta University
Diploma - IT (IMIS Diploma)
Strathmore University
High School Diploma -
Mang'u High School