Jill Adhiambo
Nairobi
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in customer service management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Company Administrator
The World's Greatest Rejuvenation
11.2019 - 07.2022
- Coordinated effective logistics plans for teams and supplies needed during day-to-day operations and special projects
- Kept team in consistent business rhythm, preventing unnecessary delays and process bottlenecks
- Backed up operations teams with skilled administrative management, smoothly handling all paperwork requirements
- Managed more than 10 clerical and administrative personnel
- Boosted efficiency and team performance by setting goals and plans to achieve each target
- Improved operations by implementing procedural changes such as recommending up-to-date software that is cost effective and aid in operational processes
- Supported employees consistently, resolving internal and customer disputes, as well as planning special events and other morale-boosting strategies
- Verified administrative services efficiency based on in-depth reviews of operational reports
- Set goals and deadlines for the department
- Tracked company assets, maintaining records of purchases, vendor services, and disposals
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Monitored employee work to assess performance and identify knowledge gaps
- Organized supplies based on expected demands and specific department requirements
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Maximized employee performance with effective training and close mentoring
- Oversaw employee training and staff management tasks
- Organized training for new team members and routine retraining for established employees
- Provided teams with clear objectives and consistent, performance-oriented policies
- Prepared schedules and assignments to meet short- and long-term business demands.
Customer Service Manager
The World's Greatest Rejuvenation
05.2019 - 11.2019
- Maintained high-quality service delivery through effective resource allocation and workflow coordination
- Maintained customer satisfaction by handling complex escalated customer concerns
- Grew department sales by implementing effective suggestive and consultative techniques
- Enhanced customer experiences with improved team workflow and more effective solutions for common problems
- Maintained exhaustive records of customer service metrics to create ad hoc reports and improve targeting of team efforts
- Covered expected demands by setting effective staff schedules and delegating assignments
- Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery
- Developed effective team by coordinating new hire training and periodic retraining for established team members
- Directed team of [Number] customer service professionals, monitoring work quality and performance to meet strict targets
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Improved customer service team performance with thorough training and monitoring programs
- Maximized employee performance with effective training and close mentoring
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Kept all paperwork current and compliant with internal standards and legal requirements
- Met customer demands by tracking market changes and adapting strategies to match
- Contributed to effective decision-making with detailed reports on daily operations
- Controlled labor costs by streamlining workflow based on expected demands
- Managed daily workloads by organizing effective schedules and delegating tasks
- Eliminated resource waste through effective monitoring and improved controls
- Oversaw employee training and all staff management tasks
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
Data Entry Clerk and Image Annotator
Samasource
09.2018 - 03.2019
- Working as a freelancer I have come across projects that required various qualifications which enabled me to acquire various skills that are essential as a freelancer
- The one that stands out most is data entry and web research
- While working on a lead generation project, my major task was identifying websites, filtering information, and collecting the required data in relation to the instructions and samples I was provided with
- It also involved entering information into the computerized database by logging into spreadsheets
- I was able to complete the project successfully because I identified the rights sources and used advanced search techniques
- I also do find image annotation very interesting
- Bounding box is the one that I am most experienced in
- The projects that I have worked on involved bounding and describing a region of an image using a name or tag.
Brand Ambassador
Kinangop Dairy limited
08.2018 - 09.2018
- I worked as a brand ambassador promoting their various products which entailed promoting sales
- While working I managed to meet set targets, promote sales and build lasting relationships with customers
- I was met with challenges that I managed to tackle since I can work under pressure and with no to minimal supervision.
Clinical Volunteer
Mariakani Sub-County Hospital
03.2018 - 05.2018
- During nutrition interventions in the area, I successfully carried out nutrition counseling as one of the required interventions for nutrition issues
- At the Maternal and child clinic, I conducted child growth monitoring and promotion in relation to health and nutrition
- While working at the Comprehensive Care Clinic and TB clinic, I monitored patient progress, drug nutrient interaction and adequate calorie intake
- For in-patients, I prescribed diets using the patient's details in relation to their condition and specifications
- While at the nutrition clinic, I also conducted nutrition screening, supplementation of essential nutrients to both malnourished and at risk of malnourishment, I also took part in conducting nutrition education and awareness to the community and data collection for establishing reports.
Education
Bachelor’s Degree in Business Administration -
UBIS GLOBAL
11.2026
Associate of Applied Science - Nutrition And Dietetics
Kenya Medical Training College.
Nairobi, Nairobi Province, Kenya12.2018
Skills
- Leadership and Strategic Thinking
- Digital Literacy and Technology Proficiency
- Effective Communication
- Financial Acumen
- Project Management
- Critical Thinking and Problem Solving
- Adaptability and Flexibility
- Customer Relationship Management
- Human Resource Management
- Negotiation and Conflict Resolution
- Ethical and Social Responsibility
- Global Perspective
- Marketing and Sales
- Networking and Relationship Building
- Time Management and Organization
- Office Administration
- Document Management
- Organizational Management
- Meeting facilitation
- Fluent in English and Swahili
- Executive Support
- Microsoft Office Suite
- Information confidentiality
- Customer Service
- Office Management
- Document Preparation
- Spreadsheet Creation
- Spreadsheet tracking
- Report Generation
- Excellent Communication
- Multitasking Abilities
- Team Leadership
- Staff Management
- Social media knowledge
- Excel spreadsheets
- Event Coordination
- Social Media Management
- Documentation And Reporting
- File Management
References
For references, please feel free to contact me. I will be happy to provide more information upon request.
Accomplishments
- Implemented processes to streamline workflow.
- Supervised team of 15 staff members.
- Improved and maintained profit and revenue margins over previous years.
- Collaborated with team of 5 in the development of an Affiliate Marketing Program that exceeded revenue targets by 20%.
Certification
Certificate in Nutrition and Dietetics - 2 years.
Languages
English , Swahili
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Gorgias
Kajabi
Shopify
Hootsuite
Meta
Interests
Understanding international business practices and cultures
Exploring new business technologies and software
Engaging with tech communities and forums
Mentoring aspiring professionals and students
Advocating for sustainable business practices
Timeline
Company Administrator
The World's Greatest Rejuvenation
11.2019 - 07.2022
Customer Service Manager
The World's Greatest Rejuvenation
05.2019 - 11.2019
Data Entry Clerk and Image Annotator
Samasource
09.2018 - 03.2019
Brand Ambassador
Kinangop Dairy limited
08.2018 - 09.2018
Clinical Volunteer
Mariakani Sub-County Hospital
03.2018 - 05.2018
Bachelor’s Degree in Business Administration -
UBIS GLOBAL
Associate of Applied Science - Nutrition And Dietetics
Kenya Medical Training College.
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