Jidraff Gathura Muthoni
Accounting Technician And Customer Service Practitioner
Nyeri
Summary
A career Customer Service Practitioner with added skills in bookkeeping and computer skills. Committed to achieving targets, efficiently resolving issues and contributing to team success.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Wordpress Web Developer
Freelance
Thika, Kiambu
07.2019 - Current
- Building and maintenance of web solutions for small businesses
Customer Service Agent
Kenya Airways
JKIA, Nairobi
09.2012 - 05.2019
- Facilitating Seamless Transfer Of Passengers From The Point Of Check-In To Boarding
- Handling Flight Documentation (Manifesting)
Load Control Intern
Kenya Airways
JKIA, Nairobi
01.2013 - 03.2013
- Acquiring Practical Skills on Aircraft Weight and Balance
Customer Service Intern
Kenya Airways
JKIA, Nairobi
4 2012 - 7 2012
- Acquiring Practical Passenger Handling Skills
Education
Kenya Certificate Of Secondary Education - Grade C Plain
Endarasha Boys High School
Kieni, Nyeri County 01.2004 - 11.2007
Kenya Certificate Of Primary Education - 362 marks out of 500
Nyamachaki Primary School
Nyeri Town 01.2000 - 11.2003
Skills
Weight and Balance
Computer: MS Windows
Computer: MS Word
Computer: MS Access
Computer: MS Excel
Computer: MS Power Point
Website Development
Data inputting
Accounting and bookkeeping
Call center experience
Complaint resolution
Personal Information
- ID Number: 26912025
- Date of Birth: 07/29/89
- Marital Status: Single
Website Development
True
References
- Simon Mbogo Kiragu, Businessman and County Assembly Representative Nyeri Ward, P.O. Box 667-10100, Nyeri, Nyeri, 10100, Kenya, +254 722 835 978
- Job Muigai Njenga, Lecturer Pinnacle Business School, P.O. Box 3963, Nairobi, Nairobi, 00100, Kenya, +254 20 2222 190
Certification
Certificate in Weight and Balance(B777, B767, B737) from Trans Eastern Aviation College JKIA Cargo Terminal
Timeline
Wordpress Web Developer
Freelance
07.2019 - Current
Load Control Intern
Kenya Airways
01.2013 - 03.2013
Certificate in Weight and Balance(B777, B767, B737) from Trans Eastern Aviation College JKIA Cargo Terminal
12-2012
Customer Service Agent
Kenya Airways
09.2012 - 05.2019
Certificate in Airline Passenger Handling from Kenya Airways Pride Center Embakasi
07-2012
Kenya Accounting Technician Certificate from Pinnacle Business School Nairobi
01-2012
Kenya Certificate Of Secondary Education - Grade C Plain
Endarasha Boys High School
01.2004 - 11.2007
Kenya Certificate Of Primary Education - 362 marks out of 500
Nyamachaki Primary School
01.2000 - 11.2003
Customer Service Intern
Kenya Airways
4 2012 - 7 2012
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