Jhi'oslyn Hill
Panama City
Summary
Dynamic professional with a proven track record in attentive communication and problem-solving, demonstrated at General Dynamics. Skilled in digital marketing and customer relations, effectively managing high-stress situations, ensuring customer loyalty, and enhancing team cooperation. Achieved significant improvements in classroom management and customer satisfaction through innovative strategies and empathetic engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infant and Toddler Teacher
Early Education & Care
05.2020 - Current
- Provided support during transitions between classrooms and activities, ensuring smooth adjustments for young children
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning
- Increased parent involvement in children's education by maintaining open communication and providing regular updates on child progress
- Engaged with children on an individual basis to build positive relationships and promote learning
- Maintained a safe and nurturing environment by adhering to state regulations and implementing consistent routines for care
- Improved overall classroom management by implementing positive reinforcement strategies and establishing clear expectations for behavior
Customer Service Representative
Combined Public Communications
08.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Responded to customer requests for products, services, and company information
Front Manager
Show N Tail LLC
06.2018 - 08.2020
- Managed employee break rotations efficiently, ensuring seamless operations
- Provided ongoing coaching and feedback to staff members, promoting professional growth
- Streamlined checkout processes for improved efficiency and reduced wait times
- Coordinated with upper management on store-wide sales initiatives and promotions
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Customer Service Representative
General Dynamics
08.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Education
Bachelor of Science - Business Administration and Management
Gulf Coast State College
Panama City, FL03.2026
Associate of Arts - Liberal Arts
Gulf Coast State College
Panama City, FL08.2023
Skills
- Effective Team Cooperation
- Digital Marketing Expertise
- Confidentiality and Privacy
- Customer Relations
- Attentive Communication
- Patient Support
- Data Entry
- Problem-Solving Skills
Certification
- CPR/AED Certification
- Certified Childcare Professional (CCP) - National Early Childhood Program Accreditation
Accomplishments
- Managed a classroom of 8 children (ages 2 to 3), maintaining a safe, nurturing environment.
- Supervised a team of 15 staff members.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issues through consumer testing.
- Improved team productivity with morale-boosting incentives.
Languages
English
Beginner
A1
Native
Beginner
A1
Professional Development
- FCCPC Certification
- Foundation Scholarship Recipient
Timeline
Customer Service Representative
Combined Public Communications
08.2021 - 10.2024
Infant and Toddler Teacher
Early Education & Care
05.2020 - Current
Front Manager
Show N Tail LLC
06.2018 - 08.2020
Customer Service Representative
General Dynamics
08.2017 - 12.2019
Associate of Arts - Liberal Arts
Gulf Coast State College
Bachelor of Science - Business Administration and Management
Gulf Coast State College
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