Jessop Marvel
San Antonio
Summary
Detail-oriented IT Support Specialist with strong technical troubleshooting and customer support skills.
Curious and detail oriented IT graduate with a Bachelor’s degree in Information Technology and hands-on professional development in AI training workflows. Background as a Sales Manager developed strong skills in process adherence, quality assurance, and pattern recognition. Excited to apply critical thinking and structured communication to evaluate AI model outputs, identify inconsistencies, and help build high-quality training data.
Assisted in training new team members on IT protocols, ensuring a smooth onboarding process. Committed to enhancing data management processes through effective collaboration with cross-functional teams.
Overview
3
3
years of professional experience
Work History
AI Data Trainer
Prolific
(Remote)
05.2024 - 04.2026
- Developed training datasets to enhance AI model accuracy and efficiency.
- Collaborated with cross-functional teams to refine data annotation processes.
- Reviewed and validated labeled data for quality assurance and consistency.
- Implemented feedback loops to improve training methodologies and outcomes.
IT Support Specialist
B2B Technologies
Texas (Remote)
11.2022 - 02.2024
- Assisted in training new team members on IT support protocols and tools.
- Collaborated with cross-functional teams to identify recurring technical problems and propose solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with cross-functional teams to enhance data management processes.
- Trained junior analysts on best practices for data quality assurance, fostering a strong culture of accuracy within the team.
Education
Bachelor's Degree in IT -
Texas A&M University
Texas05-2013
Skills
- Model Output Evaluation – Reviewing responses for accuracy, relevance, and consistency against task guidelines
- Error Identification – Spotting logical contradictions, factual errors, and ambiguous phrasing
- Structured Feedback – Writing clear, actionable explanations of why an answer is good or flawed
- Technical troubleshooting
- Technical support
- Software installation
Timeline
AI Data Trainer
Prolific
05.2024 - 04.2026
IT Support Specialist
B2B Technologies
11.2022 - 02.2024
Bachelor's Degree in IT -
Texas A&M University