Jessie Martinez
Security/Customer Service
Lake Mary,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Medical Biller
Bronx Lebanon Hospital
09.2012 - 12.2016
- Handled Data entry, Data analysis, Coding, Assortment Files
- Verified accuracy of accounts payable payments, resulting in 10% reduction in payment errors and check reissues
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly
Security
Allied Barton Security
08.2011 - 07.2012
- Signed in students and non students into their respective facilities,
- Devised system security and software solutions for data security.
- Responded swiftly to security incidents and effectively resolved security issues.
Security
Mc2 Security
06.2011 - 12.2011
- Guard and protect interns, Provide safety for female nurses, Report any resident leaving site,
- Supervised team of 5 security personnel during shift,
- Monitored security checkpoints for compliance with applicable security protocols.
Stock Operation
Diesel
07.2010 - 03.2011
- Provide floors with merchandise needed, Maintained stock room inventory handling and processing every cargo or merchandises
- Stayed up-to-date on industry advancements regarding timekeeping technologies and techniques through continuous professional development activities.
- Communicated effectively with other departments involved in events, fostering collaborative working environment.
Security
Griffin Security
07.2009 - 07.2010
- Guarded site entrance, Write reports, Assign passes to authorized personnel,
- Put in order comprehensive security plans with 4 member security team to provide optimal security coverage of Ed power plant,
- Devised system security and software solutions for data security.
Security/Customer Service
Securitas
05.2009 - 07.2009
- Guard events in Stadium, Assist visitants, Report emergencies,
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Created user-friendly guides to help customers better understand complex product features or billing statements.
Group Assistant
New Settlements Apartments/After School program
02.2008 - 05.2009
- Help students in class activities, assignments, and homework, Organize students' shows/performances, Assist pupils in gym activities, Escort pupils in field trips,
- Enhanced group efficiency by regularly reviewing internal processes and recommending changes that led to improved workflows.
- Maintained detailed records of group activities, ensuring easy access to essential information for future reference or audits.
Sale Clerk
Conception II
03.2005 - 07.2006
- Customer service/stocks
- Maintained clean, organized sales floor to promote pleasant shopping experience for customers
- Assisted over 20 customers daily with buying experience to increase customer satisfaction ratings 30%
- Boosted sales by effectively promoting products and engaging with customers
Education
High School Diploma -
Queens Borough Community College
New York City 08.2007 - 06.2008
High School Diploma -
Miami Killian Senior High School
Miami 08.2006 - 05.2007
High School Diploma -
John F. Kennedy High School N.Y.
New York City 02.2003 - 06.2006
Security Guard Certificate
Urban Dynamics Career And Employment Services
New York City 01.2005 - 04.2008
Healthcare Provider
Orange Regional Medical Center
New York City 01.2008 - 05.2008
Metal Detection Training course - Materials Science
RTCE, INC.
New York City 01.2007 - 04.2008
Skills
Complaint Handling
Call center experience
CRM Software Usage
Up-selling abilities
Patience Maintenance
Empathy Display
Skills
• Complaint Handling,
• Call center experience,
• CRM Software Usage,
• Up-Selling abilities,
• Patience Maintenance,
• Empathy Display
References
- Jennifer Rodriguezl, Government Employee, 2533 West Aqueduct Ave. Apt. 4A, Bronx, N.Y, 10468, (646) 225-0342
- Silvia Leal, Government Employee, 11121 SW 128thave, Miami, Florida, 33186, (305) 752 0339 (786) 237-9546
- Ana Pichardo, Government Employee, 1700 Grand Concourse Apt. 3 H, Bronx, N.Y., 10457, (347) 945-3829 (917) 495-8747
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Medical Biller
Bronx Lebanon Hospital
09.2012 - 12.2016
Security
Allied Barton Security
08.2011 - 07.2012
Security
Mc2 Security
06.2011 - 12.2011
Stock Operation
Diesel
07.2010 - 03.2011
Security
Griffin Security
07.2009 - 07.2010
Security/Customer Service
Securitas
05.2009 - 07.2009
Group Assistant
New Settlements Apartments/After School program
02.2008 - 05.2009
Healthcare Provider
Orange Regional Medical Center
01.2008 - 05.2008
High School Diploma -
Queens Borough Community College
08.2007 - 06.2008
Metal Detection Training course - Materials Science
RTCE, INC.
01.2007 - 04.2008
High School Diploma -
Miami Killian Senior High School
08.2006 - 05.2007
Sale Clerk
Conception II
03.2005 - 07.2006
Security Guard Certificate
Urban Dynamics Career And Employment Services
01.2005 - 04.2008
High School Diploma -
John F. Kennedy High School N.Y.
02.2003 - 06.2006