Jesse Reeves Kiarie
GRADUATING STUDENT
Nairobi
Summary
A proactive BSc Civil Engineering student at the University of Nairobi with strong academic achievement, committed to learning and developing new skills and gaining real world experience. Posses strong communication, research and analytic skills with fluency in English and Swahili. Keen to pursue a career in Civil Engineering with a focus on Structural design.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Fast Choice LTD
07.2023 - Current
- Processed customer orders efficiently and accurately
- Documented customer interactions and transactions in detail
- Provided technical support and troubleshooting for products/services
- Conducted follow-ups to ensure issue resolution and customer satisfaction
- Escalated complex issues to higher-level support or management when necessary
- Collected and reported customer feedback for product/service improvement
- Resolved customer issues promptly and effectively, ensuring a high level of customer satisfaction
- Maintained up-to-date knowledge of company products, services, and policies
- Collaborated with team members to improve overall customer service processes and outcomes
- Trained new staff on customer service procedures and best practices
Project Intern
West Plains LTD
9 2022 - 06.2023
- Monitored and facilitated renovation & maintenance works on existing properties, securing necessary approvals and ensuring timely completion.
- Monitored existing projects involving such as sewer systems and perimeter walls constructions on company-owned properties. Ensured contractors were adhering to strict deadlines.
- Served as a liaison between architects, engineers and the company, ensuring preliminary architectural and structural drawings were prepared and aligned with company objectives and budget.
Personal Assistant to the Managing Director
Fast Choice LTD
06.2022 - 08.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Collaborated in cloud environments such as Google Workspace.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Documented notes to identify, analyze, and improve workflows.
- Auditing supplier payments and company bills
Education
Bachelor of Science - Civil Engineering
University of Nairobi
University Way 09.2019 - Current
Diploma in Business Management - Business
Strathmore University
Langata, Madaraka 09.2018 - 08.2019
International Baccalaureate -
Aga Khan Academy
1st Parklands Ave 09.2016 - 06.2018
Skills
Microsoft office
Revit Structure
AutoCad
Civil 3D
Accomplishments
- Awarded: Best in Mathematics in High School during the 2017 - 2018.
- Awarded: Distinction for outstanding performance in Diploma in Business Management during 2018 - 2019 academic year, at Strathmore University.
Timeline
Customer Service Representative
Fast Choice LTD
07.2023 - Current
Personal Assistant to the Managing Director
Fast Choice LTD
06.2022 - 08.2022
Bachelor of Science - Civil Engineering
University of Nairobi
09.2019 - Current
Diploma in Business Management - Business
Strathmore University
09.2018 - 08.2019
International Baccalaureate -
Aga Khan Academy
09.2016 - 06.2018
Project Intern
West Plains LTD
9 2022 - 06.2023
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