Open To Work
JESMIE ACHIENG MBOYA
Business Administrative and Customer Service Representative
MOMBASA
Summary
Highly organized Professional with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, problem-solving ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Mombasa
01.2025 - Current
- Aim to resolve most issues on first contact, ensuring a seamless experience for customers.
- Provide friendly and personalized support to customers from different regions, understanding their unique needs and making them feel valued.
- Identified and implemented strategies to expedite response times, ensuring smoother customer interactions.
- Led projects to enhance customer communication and feedback collection for improved service delivery.
- Use customer feedback and data to spot issues and improve how we work.
- Work closely with sales, marketing, and product teams to make sure customer service supports overall business goals.
Administrative Assistant
Nyomunga Company Limited
Mombasa
01.2023 - 11.2024
- Managing calendars for team members and handling calls, emails and correspondence.
- Coordinated meetings, appointments, and events to ensure efficient scheduling for team members.
- Created, formatted, and proofread documents, reports, and presentations to enhance clarity and professionalism.
- Assisted management with administrative tasks, including filing and data collection, to streamline report generation.
Administrative Office Manager
Public Health Department
Mombasa
09.2021 - 11.2022
- Delivered administrative and secretarial support for Head of Logistics and Operations, facilitating smooth workflow and communication.
- Coordinated meetings, appointments, and test arrangements for clients and employees, ensuring efficient scheduling and resource allocation.
- Registered incoming patients for Covid 19 tests and managed their data and test results accurately and promptly, enhancing patient experience.
Customer Service Representative
Techno Brain Group
Nairobi
03.2020 - 08.2021
- Handled 50+ customer interactions daily, providing personalized and courteous service to enhance customer retention and satisfaction.
- Trained new employees on customer service scripts and conflict resolution practices to improve team effectiveness.
- Analyzed customer service data to identify trends, recommending process improvements to enhance service quality.
Education
Diploma - Business Management and Administration
Zetech University
Nairobi, Kenya11.2021
Skills
- Data analysis
- Microsoft Office
- Microsoft PowerPoint
- Microsoft outlook
- Office administration
- Organization and multitasking
- Recordkeeping and reporting
- Office management
- Accounting procedures
- Customer service management
- Business administration
- Calendar management
- Meeting organization and coordination
- Time management
Languages
ENGLISH- FLUENT
SWAHILI- FLUENT
References
Available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
Sh0/yr - Sh1200000/yrTimeline
Customer Service Representative
Teleperformance
01.2025 - Current
Administrative Assistant
Nyomunga Company Limited
01.2023 - 11.2024
Administrative Office Manager
Public Health Department
09.2021 - 11.2022
Customer Service Representative
Techno Brain Group
03.2020 - 08.2021
Diploma - Business Management and Administration
Zetech University