Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jerusha Mwangi

Nairobi,30

Summary

Dynamic and highly motivated Tourism and Hospitality professional with solid knowledge in tourism management, customer service, and travel operations. Skilled in planning and coordinating travel experiences, managing client relations, and ensuring seamless service delivery across diverse settings. Adept at handling documentation, bookings, and inquiries with precision and professionalism. Possesses strong communication, teamwork, and problem-solving abilities, with a commitment to delivering exceptional, customer-focused experiences while promoting sustainable and responsible tourism practices.

Overview

1
1
year of professional experience

Work History

Tourism & Wildlife Intern

Maasai Mara National Reserve
10.2024 - 12.2024
  • Participated in daily patrols with Kenya Wildlife Service rangers to monitor and protect wildlife within the reserve.
  • Engaged with local and international guests, providing information on conservation and tourism services.
  • Collaborated with lodge and hotel staff to ensure seamless guest experiences.
  • Assisted in rhino tracking and contributed to wildlife observation records, supporting conservation and anti-poaching initiatives.
  • Developed strong knowledge of Maasai Mara's biodiversity, park operations, and the importance of wildlife conservation in tourism.
  • Strengthened teamwork and fieldwork skills by collaborating with rangers, guides and local community representatives.


Tour Consultant Intern

Safari Updates Travel
07.2024 - 09.2024
  • Assisted clients in planning and booking customized safari and holiday packages, ensuring their travel preferences and budgets were met.
  • Provided expert advice on destinations, attractions, and accommodations across Kenya and East Africa.
  • Coordinated reservations for transport, accommodation, park entry, and guided tours to ensure smooth travel experiences.
  • Supported marketing efforts through social media engagement, promoting safari packages and special offers.
  • Handled customer inquiries professionally, offering prompt solutions and enhancing client satisfaction.
  • Gained hands-on experience with tour operations, documentation (itineraries, travel permits, invoices), and customer care in line with tourism industry standards.
  • Learn about sustainable tourism practices and building strong relationships with clients

Tour Consultant Intern

Sovereign Adventures & Safaris
08.2023 - 12.2023
  • Assisted in responding to client inquiries and conducted timely follow-ups.
  • Monitored online platforms and professionally handled client requests.
  • Planned and organized travel itineraries for local and international clients.
  • Coordinated bookings for flights, SGR and safari packages.
  • Prepared both domestic and international travel quotations.
  • Liaised with hotels and lodges to organize accommodation and services for guests.
  • Supported bookings and promoted travel packages to enhance client experiences.

Education

Diploma in Tourism Management

The Nyeri National Polytechnic
Nyeri, Kenya
03-2026

Kenya Certificate of Secondary Education (KCSE

Kangubiri Girls High School
Nyeri, Kenya
03-2022

Skills

  • Customer service
  • Communication skills
  • Attention to details
  • Problem solving
  • Bookings & Reservations
  • Travel Documentation
  • Tour Operations
  • Destination Knowledge

Languages

English
Swahili
French

Timeline

Tourism & Wildlife Intern

Maasai Mara National Reserve
10.2024 - 12.2024

Tour Consultant Intern

Safari Updates Travel
07.2024 - 09.2024

Tour Consultant Intern

Sovereign Adventures & Safaris
08.2023 - 12.2023

Diploma in Tourism Management

The Nyeri National Polytechnic

Kenya Certificate of Secondary Education (KCSE

Kangubiri Girls High School

Similar Profiles

CREATE PROFILE
Jerusha Mwangi