Jernis Gathogo
Systems Quality Assurance And Testing Engineer
Nairobi,30
Summary
Proven leader in Systems Quality Assurance at Equity Group, enhancing product integrity through meticulous testing and defect management. Leveraged Agile methodologies and manual testing expertise to streamline processes, achieving significant efficiency improvements. Excelled in fostering teamwork and collaboration, mentoring junior QA analysts, and driving continuous improvement. Demonstrated exceptional problem-solving abilities and attention to detail, contributing to superior software quality and customer satisfaction. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
6
6
Certifications
Work History
Systems Quality Assurance and Testing Engineer
Equity Group
07.2022 - Current
- Studied different market dynamics and tested Products,Integrations both internal and external, Systems,Migrations,Mergers and Acquisitions for different Equity Group subsidiaries.
- Played pivotal role in software quality assurance, focusing on Manual testing,User Acceptance Testing,System Integration Testing for both Functional and Non-functional requirements.
- Made use of different Test and Defect Management tools like Spira , Azure DevOps, Checklist.
- Streamlined testing processes through creation of reusable test scripts, increasing efficiency and easing regression testing process
- Improved system quality by conducting comprehensive test plans and identifying areas for enhancement.
- Achieved greater system stability by proactively identifying potential risks and implementing preventive measures.
- Incorporated delivery requirements into planning of testing schedules.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Established strong communication channels between QA team members and other stakeholders for swift issue resolution and progress updates.
- Reduced defect rates with meticulous attention to detail in analyzing system requirements and specifications.
- Enhanced software functionality by performing thorough regression testing on new releases.
- Maintained clear documentation of testing procedures, findings, and resolutions for future reference and process improvement.
- Kept abreast of emerging trends and technologies in field of quality assurance, incorporating innovative approaches into daily operations where applicable.
- Ensured timely completion of projects by managing workloads effectively and consistently meeting deadlines.
- Generated comprehensive reports outlining test results, enabling informed decision-making during product development stages.
- Assisted developers in improving code quality by providing detailed feedback on identified issues during testing phases.
- Collaborated with cross-functional teams to ensure seamless integration of new features, resulting in fewer defects.
- Mentored junior QA analysts in best practices, fostering professional growth within team.
- Adhered to established industry standards in all aspects of quality assurance activities, upholding reputation for excellence.
- Contributed to development of user-friendly application interfaces through constructive usability assessments.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Human Resources and Administration Assistant
Roy Transmotors Limited
01.2022 - 06.2022
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured smooth operations within office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
- Promoted positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Offered technical support and troubleshot issues to enhance office productivity.
Relationship Manager, Banking Operations
Equity Bank
01.2017 - 08.2017
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Collaborated with cross-functional teams to develop new products and services tailored to needs of relationship banking customers.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Utilized effective communication and negotiation skills, resolving disputes between clients and bank in professional manner.
- Mentored junior team members on best practices in relationship management, contributing to their professional development.
- Reviewed existing policies and procedures to identify areas of improvement within relationship management function of bank operations team.
- Maintained compliance with all regulatory requirements, ensuring continued operational excellence within relationship management function.
- Monitored economic trends and advised clients on investment strategies, fostering trust in our financial expertise.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Bachelor of Science - Software Engineering
Multimedia University of Kenya
Ongata Rongai 09.2017 - 12.2021
Kenya Certificate of Secondary Education -
Moi Girls High School Eldoret
Eldoret, Uasin Gishu, Kenya 02.2013 - 12.2016
Kenya Certificate of Primary Education - Primary Certificate
Ankamia Primary School
Meru 01.2004 - 12.2012
Skills
Agile Methodology Understanding,Quality assurance methodologies
Manual Testing,User Acceptance Testing,System Integration,Regression testing mastery Testing,Functional testing competency
Manual test case preparation,Test Plans and Test MethodologiesRequirements Analysis,Data Validation Techniques,Defect Tracking Management,Documentation And Reporting
Black Box Testing,Web and Mobile Applications Testing,Performance Testing,White Box Testing,Software Compatibility Testing,API testing know-how,Automation knowledge
Continuous Improvement,Root Cause AnalysisAnalytical Thinking,Attention to Detail,Organizational Skills,Teamwork and Collaboration,Critical thinkingTime management,Problem-solving abilities
Languages
English
Proficient
C2
Kiswahili
Proficient
C2
Certification
ISTQB Certified Tester Foundation Level(CTFL), ISTQB-Kenya - 2024
Interests
Coding
Travelling
Reading Novels, articles, magazines
Studying market trends
Mentorships
Timeline
Systems Quality Assurance and Testing Engineer
Equity Group
07.2022 - Current
Human Resources and Administration Assistant
Roy Transmotors Limited
01.2022 - 06.2022
Bachelor of Science - Software Engineering
Multimedia University of Kenya
09.2017 - 12.2021
Relationship Manager, Banking Operations
Equity Bank
01.2017 - 08.2017
Kenya Certificate of Secondary Education -
Moi Girls High School Eldoret
02.2013 - 12.2016
Kenya Certificate of Primary Education - Primary Certificate
Ankamia Primary School
01.2004 - 12.2012
Similar Profiles
Jalissa JacksonJalissa Jackson
Gerneral Labor at Equity GroupGerneral Labor at Equity Group
Aggrey OchiengAggrey Ochieng
Support Services Officer Operations at Equity Afia Limited - Equity Group FoundationSupport Services Officer Operations at Equity Afia Limited - Equity Group Foundation
Parker CorleyParker Corley
Financial Analyst at ZMC Hotel Group / Hall Equity GroupFinancial Analyst at ZMC Hotel Group / Hall Equity Group