Jermaine Njuguna

• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in cheese mongering.
• Sanitized and cleaned counters, shelves, floors and food service equipment.
• Educated customers on proper storage techniques, ensuring optimal flavor preservation and reduced food waste.
• Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
• Maintained a clean and organized cheese counter, adhering to strict sanitation guidelines for improved customer experience.
• Processed transactions using point of sale devices, and increased profits through plus-selling techniques and promotions.
• Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
• Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
• Managed the ordering process, anticipating seasonal fluctuations in demand and adjusting stock levels accordingly for optimal inventory management.
• Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.

Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.

• Developed strong relationships with suppliers, negotiating favorable pricing and securing exclusive products for the store.
• Boosted store reputation through active participation in local food festivals and farmer''s markets.
• Expanded product offerings based on customer feedback and market research to meet changing demands within the specialty food sector.
• Achieved consistent revenue growth by creating enticing promotions for seasonal cheeses or underperforming items.
• Provided exceptional customer service by promptly addressing concerns or complaints regarding products or service.
• Assisted in the creation of visually appealing cheese displays, resulting in increased customer interest and sales.
• Organized regular tasting events to showcase new products and facilitate community engagement.
• Collaborated with fellow cheese mongers to share knowledge and continuously improve the team''s expertise.