Open To Work
JENNIFER KAMENE MUNYWOKI
Nairobi
Summary
Administrative and customer service professional with proven ability to enhance organizational efficiency and customer satisfaction. Expertise in client relationship management and office administration, achieving a 40% reduction in task delays through streamlined workflows and effective event coordination.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Church Administrator
Church Administrator
01.2021 - Current
- Coordinate daily administrative operations including scheduling, correspondence, and documentation.
- Prepare and manage official records, member databases, and weekly service reports using Excel and Google Sheets.
- Support pastoral leadership in organizing programs, events, and ministry activities.
- Manage visitor reception, inquiries, and front-office operations.
- Maintain financial record support, tracking receipts, budgets, and expenditures.
- Coordinate volunteer teams and logistics for meetings and outreach programs.
- Ensure proper filing systems, data accuracy, and document security.
- Successfully streamlined administrative workflows, reducing task delays by 40%.
- Implemented improved filing and digital record systems.
- Enhanced coordination and communication across leadership and ministry teams.
- Coordinated major events with increased attendance and improved organization.
Business Developer
RADIO AFRICA GROUP LTD.
01.2011 - 12.2015
- Sourced and developed new business leads while maintaining long-term client relationships.
- Visit clients and conduct sales pitches ensuring swift closure of deals.
- Acquire new clientele and update the ERP system promptly.
- Managed client accounts and customer care using ERP systems.
- Prepared and submitted weekly forecasts, reconciled customer accounts, and produced management reports.
- Followed up on collections and adhered strictly to credit policies with zero overdue debt.
- Provided strong account management and handled sales administrative support.
- Adhere to the company’s credit policy with no overdue debt.
- Provide excellent account management and strengthen client relations.
- Handle sales administrative issues as needed.
- Prepare weekly and special reports for management guidance.
Customer Service & Invoicing Representative
HENKEL KENYA LTD
01.2006 - 11.2010
- Managed customer purchasing needs and order-based sales.
- Prepared and issued accurate invoices using SAP Business One.
- Provide customers with updated pricing and product information.
- Generated daily turnover reports and monthly sales statements using Excel.
- Maintained debtor and customer records, supporting satisfaction and retention.
- Enhance customer relationships to support satisfaction and retention.
Merchandiser
HENKEL KENYA LTD
07.2003 - 12.2005
- Ensured optimal product visibility and availability at points of sale.
- Positioned products strategically to attract buyer attention.
- Strengthened customer and shopper engagement with company’s brands.
- Prevented stockouts and protected shelf space from competitors.
- Increased sales and brand loyalty through effective merchandising initiatives.
- Increased sales in detergents and cosmetics by 50% during FA October Fest (2003).
- Strengthened brand loyalty and reduced competitor encroachment for Persil products.
- Grew customer satisfaction and loyalty for the FA brand.
Education
KCSE -
Moi Girls School Nairobi
12-2001
Diploma - Business Administration
Universal Group of Colleges
Skills
- Office & Executive Administration
- Customer Service & Client Relationship Management
- CRM Systems & Customer Data Management
- Reporting & Documentation
- Invoicing, Billing & Order Processing
- SAP Business One
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Advanced Excel & Google Sheets
- Records & Data Management
- Stakeholder Coordination & Communication
Certification
- SAP Business One Training
- First Aid Training — MICAS Ltd
- Occupational Health & Safety
- Internal Auditor Course (QMS & EMS)
- Fire Marshal Training — G4S
- Certificate in Interior Design — Elle Interior Designers Ltd.
References
- Philip Keter, Transmission Manager, Mediamax Network, 0726 367193
- Apostle Boniface Nagi, Kingdom Calibration Church, 0722 376163
- Ann Mwikali, Director, Kim and May Farms Ltd., 0722 662077
Timeline
Church Administrator
Church Administrator
01.2021 - Current
Business Developer
RADIO AFRICA GROUP LTD.
01.2011 - 12.2015
Customer Service & Invoicing Representative
HENKEL KENYA LTD
01.2006 - 11.2010
Merchandiser
HENKEL KENYA LTD
07.2003 - 12.2005
KCSE -
Moi Girls School Nairobi
Diploma - Business Administration
Universal Group of Colleges