Jemimah Mbula

• Inspected dishes and utensils for cleanliness
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
• Prepared specialty desserts for customers for special occasions
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Greeted new customers, discussed specials and took drink orders
• Used cash registers and credit card machines to cash out customers
• Bussed and reset tables to keep dining room and work areas clean
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
• Supervised restocking of salad bar and buffet for lunch and dinner service
• Kept server areas clean and stocked to increase efficiency while working tables
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Stayed up-to-date on menu changes to help customers make food choices
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
• Checked identification for minimum age for sale of alcoholic beverages
• Suggested appropriate food and drink pairings to increase per-ticket sales
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food

Preparing whatever dish that is asked of me

Cook meals in the healthiest way possible

Cater to all parties

Stock keeping

• Cooked meals per day and served at residences or delivered to requested locations

• Greet and welcome guests as soon as they arrive the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming calls.
• Perform clerical receptionist duties such as filing, photocopying and transcribing
• Arrange travel and accommodations, and prepare vouchers.
• Receive ,sort and distribute daily mail/deliveries.
• Handle sensitive information in a confidential manner
• Contribute to team effort by accomplishing related results as needed
• Keep updated records of office expenses
• Update calendars and schedule meetings
• Maintain office security by following safety procedures and controlling access via the receptionist desk(monitor logbook, issue visitor badges)
• Managed multiple tasks and met time-sensitive deadlines
• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Drafted professional memos, letters and marketing copy to support business objectives and growth
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Oversaw inventory materials monitoring, requisitions and supply re-stocking
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
• Monitored and screened visitors to verify accessibility to inter-office personnel
• Liaised with vendors, contractors and professional services personnel to properly process orders
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
• Resolved customer problems and complaints
• Corresponded with clients through email, telephone or postal mail
• Answered and quickly redirected large volume of calls on central system
• Supported various administrative duties by proofreading, transcribing and invoicing
• Answered phone promptly and directed incoming calls to correct offices
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors
• Aggregated and prepared documentation and reports for office meetings, distribution and filing
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
• Scheduled and confirmed appointments and meetings for senior management team
• Provided clerical support to company employees by copying, faxing and filing documents
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Kept records in CRM to maintain customer data
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
• Sorted, received and distributed mail correspondence between departments and personnel
• Maintained building security by monitoring logbook and issuing visitor badges
• Received and routed business correspondence to correct departments and staff members
• Monitored premises, screened visitors, updated logs and issued passes to maintain security
• Responded to inquiries from callers seeking information

Planning product ranges and preparing sales stock plans in conjunction with buyers.

Making sure the products are well displayed, clean and visible to customers.

Gathering information on customers' reactions to products.

Controlling stock levels based on forecasts for the season.

Liaising with buyers, analysts, stores, suppliers and distributors.

Identifying production and supply difficulties and dealing with any problems as they arise, Working closely with visual-display staff and head of department heads to decide how goods should be displayed to maximize sales.

Ensuring every child from 5 years and below receives the vaccine.

Tallying how many children have been vaccinated in a day.

Identifying those that have been vaccinated and marking them not to be vaccinated twice.

Marking the territories that children have been vaccinated and those that are to be revisited.

• Managed calendar, set appointments and prioritized urgent needs
• Arranged travel plans and secured accommodations for staff traveling for business meetings
• Completed bookkeeping and accounting duties by managing invoices and expense tracking
• Supported program leaders with administrative support duties
• Drafted emails, wrote memos, created contracts and prepared other communications
• Supported engaging, fun and smooth-running events by helping with organization and planning
• Supported staff with clerical work and other office tasks
• Planned and delivered numerous activities and special events for programs and services
• Developed monthly schedules and assignments for volunteer staff
• Organized and managed events and projects as part of community support services
• Used strong interpersonal communication skills to convey information to others