Jemima Bukachi
Nairobi
Summary
Dedicated and Experienced Hostess with excellent services to costumers in a fast-paced environment. Attentive, reliable with proven track record of providing exceptional guest service and ensuring smooth operation with excellent communication skills and costumer centric approach. I strive to create a positive and memorable experience for every guest.
Overview
2
2
years of professional experience
Work History
Hostess
PrideInn Hotel & Conventional Centre
02.2022 - 03.2023
- Welcome guests to the venue.
- Provide accurate wait times and monitor waiting lists.
- Escort customers to assigned dining or bar areas.
- Greet customers upon their departure.
- Maintain a clean reception area.
- Coordinate with wait staff about available seating options.
- Cater to guests who require extra attention(e.g children, elderly)
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations .
Supply Chain Management Intern
Rural Electrification And Renewable Energy Corp.
08.2021 - 01.2022
- Recommended purchasing goods, supplies and services to meet supply chain goals.
- Analyzed statistical data and reports to determine trends in performance.
- Receiving functions
- Outlined detailed action plans to improve customer experience and overall profitability.
- stock controls function
- Issuing functions
- Dispatch functions.
Education
BBM (supply Chain Management) -
Moi University
Eldoret, Uasin Gishu, Kenya08.2021
Skills
Communication: Excellent verbal and written communication
Customer service: proven ability to provide exceptional customer service and ensure Guest satisfaction
Multitasking : Proficient in handling Multiple tasks simultaneously
Organizational Skills: Strong Organizational abilities to manage guest reservations check ins check outs, and maintain accurate records
Hobbies
Reading and Writing
Adventure and Travelling
Listening to Music
Timeline
Hostess
PrideInn Hotel & Conventional Centre
02.2022 - 03.2023
Supply Chain Management Intern
Rural Electrification And Renewable Energy Corp.
08.2021 - 01.2022
BBM (supply Chain Management) -
Moi University
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