Jemalel Kiruok
Nairobi
Summary
Transaction banking professional specializing in cash management and client onboarding. Successfully onboarded 126 corporate clients to digital solutions on the first half of 2026 and achieved 97% delivery performance. Recognized for excellence in implementation and customer service, enhancing digital adoption through effective training.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Cash Management Implementation Officer
NCBA Bank – Transactional Banking
08.2024 - Current
- Onboarded 126 corporate clients to digital cash management solutions this year.
- Led implementation support for complex open banking and host-to-host integrations, ensuring seamless integration for clients.
- Achieved 97% delivery performance by completing 97 technical integrations against a target of 98.
- Conducted customer training sessions for 100 clients monthly, driving increased digital adoption.
- Maintained collections performance at 103% of target, leveraging effective strategies to optimize results.
- Delivered retail payments performance with 111% achievement against set goals.
- Contributed to KES 1.62 billion SME performance, achieving 115% of target for 2025.
- Recognized by clients and internal stakeholders for excellence in implementation and customer service.
Operations Assistant – Digital Operations
NIC Bank / NCBA Bank
01.2018 - 07.2024
- Oversaw onboarding and maintenance of Internet Banking customers across retail, SME, and corporate segments, enhancing customer satisfaction.
- Implemented PayBill and Buy Goods solutions for business customers.
- Maintained agreed turnaround times for onboarding and service requests.
- Resolved customer implementation issues, coordinating solutions with Technology, Operations, Contact Centre, and Branch teams to streamline processes.
- Facilitated rollout of new digital banking initiatives and merchant onboarding programs, contributing to improved service offerings.
- Ensured compliance with operational procedures, risk controls, and customer data management standards.
Information Security Intern
NIC Bank
01.2017 - 12.2017
- Executed vulnerability assessments and generated security reports to identify potential threats.
- Assisted IT security investigations and managed incident responses to mitigate risks.
- Conducted information security reviews and compliance monitoring to ensure adherence to policies.
Education
Bachelor of Science - Forensic Science
Kenyatta University
Nairobi01-2017
Skills
- Cash management
- Client onboarding
- Transaction processing
- Corporate online banking
- Open banking solutions
- Host-to-host integration
- API integration
- Payments & Collections
- Payments management
- Liquidity optimization
- Customer Experience Enhancement
- Client Training Programs
- Project management
- Stakeholder coordination
- Process optimization
- Operational Risk and Compliance
- Reporting analytics
- Excel Power BI
- Microsoft Excel & Power BI
- Microsoft Excel
- Office productivity tools
- CRM platforms
- Digital platforms
- Open platforms
- API tools
- Relationship management
- Digital Solution Implementation
- Data-Driven Decision Making
- Cross-functional collaboration
- Stakeholder engagement
- Operational efficiency
SELECTED PROJECTS
- ConnectPlus Migration, Migration, Supported migration of customers to the ConnectPlus platform, ensuring seamless transition and customer readiness.
- M-Pesa Broker (MTech) Migration, Payments, Coordinated customer migration activities while maintaining service continuity.
- Open Banking & H2H Integrations, Enterprise Integration, Led implementation support for complex enterprise integrations between client systems and the Bank.
- CBK ISO Certification, Compliance, Supported operational readiness and compliance activities contributing towards certification requirements.
Accomplishments
- Successfully onboarded 126 corporate clients onto digital cash management solutions.
- Delivered 97 technical integrations against a target of 98
- Conduct customer training sessions averaging 100 clients per month, increasing digital adoption and self-service utilization.
- Led implementation support for complex Open Banking and Host-to-Host integrations.
- Played a key role in ConnectPlus Migration, M-Pesa Broker (MTech) Migration, and CBK ISO Certification.
- Contributed to KES 1.62 Billion SME performance
- Driven Retail Collections of 662mn against 693
- Received recognition from clients and internal stakeholders for implementation excellence and customer service
Certification
- Certified First Aid Trainer and Fire Marshall
Timeline
Cash Management Implementation Officer
NCBA Bank – Transactional Banking
08.2024 - Current
Operations Assistant – Digital Operations
NIC Bank / NCBA Bank
01.2018 - 07.2024
Information Security Intern
NIC Bank
01.2017 - 12.2017
Bachelor of Science - Forensic Science
Kenyatta University