Summary
Overview
Work History
Skills
Certification
Training
Disclaimer
Timeline
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JEGADEESH C.G

Customer Support Engineer

Summary

Over 20 Years of experience in the IT Services Industry associated with world renowned Brands such as HP, DELL, IBM, Acer, Lenovo, NetApp, EMC, Apple, Honeywell. For the last eight years I am working as customer support engineer in Ensure Kenya. Ensure is a subsidiary of Redington group. Redington is a World leader in IT Distribution and Services, based in SINGAPORE having 40 branches worldwide with over 300 professionals.

Overview

14
14
years of professional experience
3
3
Certifications

Work History

Customer Support Engineer

Ensure Services
02.2012 - Current
  • Company Overview: Company Overview: Authorized service provider for HP, Dell, IBM, Lenovo, Apple, Acer, and Toshiba - all range of products, like Laptop, Desktop and Server.
  • Managing the service division as profit centre with the responsibility of Business Development, Vendor Principle Management, Team Management & Technical Support.
  • Regularly meeting the KPI standards required and achieving vendor TAT.
  • Proven working experience in enterprise technical support, IT support as a technical engineer.
  • Currently managing a team of 10 people and handling the service division to meet all the targets.
  • Take ownership of customer issues reported and see problem through to resolution.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.

Skills

  • Deployment & Implementation Skilled in end-to-end deployment of servers and storage solutions, including rack mounting, cabling, OS/hypervisor installation, and configuration Experienced in RAID configuration, SAN/NAS setup, and integration with VMware/Hyper-V environments Knowledge of automation and remote management tools (iDRAC, iLO, XClarity, vCenter)
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Certification

Dell – Associate - Information Storage and Management Exam, Dell PowerScale Deploy 2023 Exam, Dell PowerScale Maintenance Exam, Dell PowerFlex Implementation Achievement

Training

  • HP all range of products - Server, PC'S and Laptops
  • Dell all range products - Server, PC'S and Laptops
  • NetApp – ASE2 & ASE3
  • Lenovo ThinkSystem SR645, SR650, SR850, SR630, SR655
  • Honeywell all range products
  • Samsung all range products – Mobile phones, Tablets and Laptops

Disclaimer

I hereby declare that all the information given above are true to the best of my knowledge and belief. Jegadeesh C.G.

Timeline

Customer Support Engineer

Ensure Services
02.2012 - Current
JEGADEESH C.GCustomer Support Engineer