JEGADEESH C.G
Customer Support Engineer
Summary
Over 20 Years of experience in the IT Services Industry associated with world renowned Brands such as HP, DELL, IBM, Acer, Lenovo, NetApp, EMC, Apple, Honeywell. For the last eight years I am working as customer support engineer in Ensure Kenya. Ensure is a subsidiary of Redington group. Redington is a World leader in IT Distribution and Services, based in SINGAPORE having 40 branches worldwide with over 300 professionals.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Customer Support Engineer
Ensure Services
02.2012 - Current
- Company Overview: Company Overview: Authorized service provider for HP, Dell, IBM, Lenovo, Apple, Acer, and Toshiba - all range of products, like Laptop, Desktop and Server.
- Managing the service division as profit centre with the responsibility of Business Development, Vendor Principle Management, Team Management & Technical Support.
- Regularly meeting the KPI standards required and achieving vendor TAT.
- Proven working experience in enterprise technical support, IT support as a technical engineer.
- Currently managing a team of 10 people and handling the service division to meet all the targets.
- Take ownership of customer issues reported and see problem through to resolution.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.
Skills
- Deployment & Implementation Skilled in end-to-end deployment of servers and storage solutions, including rack mounting, cabling, OS/hypervisor installation, and configuration Experienced in RAID configuration, SAN/NAS setup, and integration with VMware/Hyper-V environments Knowledge of automation and remote management tools (iDRAC, iLO, XClarity, vCenter)
Certification
Dell – Associate - Information Storage and Management Exam, Dell PowerScale Deploy 2023 Exam, Dell PowerScale Maintenance Exam, Dell PowerFlex Implementation Achievement
Training
- HP all range of products - Server, PC'S and Laptops
- Dell all range products - Server, PC'S and Laptops
- NetApp – ASE2 & ASE3
- Lenovo ThinkSystem SR645, SR650, SR850, SR630, SR655
- Honeywell all range products
- Samsung all range products – Mobile phones, Tablets and Laptops
Disclaimer
I hereby declare that all the information given above are true to the best of my knowledge and belief. Jegadeesh C.G.
Timeline
Customer Support Engineer
Ensure Services
02.2012 - Current
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