Jefferson Nderitu
Ol'Kalou
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated tourism professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tourism Officer
County Government Of Nyandarua
09.2021 - Current
- Increased visitor satisfaction by developing and implementing comprehensive tourism programs.
- Boosted local business involvement in tourism initiatives through targeted outreach and partnership building.
- Enhanced regional visibility with effective marketing campaigns for various tourist destinations.
- Streamlined operations, improving the efficiency of daily tasks and visitor services management.
- Developed engaging materials to promote regional attractions, leading to an increase in visitor numbers.
- Gathered and analyzed data on visitor trends, informing future strategies for tourism development.
- Collaborated with local stakeholders to create memorable experiences for tourists, resulting in repeat visits.
- Assisted visitors in planning their trips by providing accurate information on accommodations, events, and activities.
- Maintained a strong online presence by updating website content regularly and utilizing social media platforms effectively.
- Secured funding for tourism projects through grant applications and sponsorship arrangements, contributing to overall growth.
- Organized high-quality events that attracted large audiences, raising the profile of local attractions.
- Actively participated in industry conferences and workshops to stay current on emerging trends and best practices within the tourism sector.
Branch Operations Manager
Danka Africa LTD
05.2018 - 01.2021
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Education
Bachelor of Science - Sustainable Tourism And Hospitality Management
Dedan Kimathi University of Technology
Nyeri, Nyeri District, Kenya12.2017
High School Diploma -
Kenyatta High School (Mahiga)
Nyeri, Nyeri District, Kenya12.2012
High School Diploma -
St Paul's Ol'Joro Orok
Ol'Joro Orok, Nyandarua11.2008
Skills
- Locale Research
- Data Analysis
- Destination Knowledge
- Public Speaking
- Creative Thinking
- Conflict Resolution
- Interpersonal Skills
- Tourism Promotion
- Time Management
- Sustainable Tourism
Affiliations
- Eco Tourism Kenya
Certification
- Indigenous Knowledge Identification , Documentation and Digitization Training - May, 2023
- Financial Literacy, Diamond Trust Bank - November 2022
- Spatial Data for Biodiversity, United Nations Development Programme - June 2022
- Green Entrerpreneurship, United Nations Development Programme - July 2022
- Ecosystem Restoration, United Nations Development Programme - November 2022
- Nature-based solutions for sustainable development, United Nations - November 2022
- Regional Research Conference, National Land Commission - May 2023
- Documentation, preservation and application of indigenous knowledge systems in Kenya,NPI initiative, National Museums of Kenya - May 2023
- Computer Applications, Computer Society of Kenya - April 2013]
Timeline
Tourism Officer
County Government Of Nyandarua
09.2021 - Current
Branch Operations Manager
Danka Africa LTD
05.2018 - 01.2021
Bachelor of Science - Sustainable Tourism And Hospitality Management
Dedan Kimathi University of Technology
High School Diploma -
Kenyatta High School (Mahiga)
High School Diploma -
St Paul's Ol'Joro Orok
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