Summary
Overview
Work History
Education
Skills
Certification
Referees
Accomplishments
Additional Information
Timeline
Generic
Jeff Macharia

Jeff Macharia

Sales Associate/Freelance Photographer
Nairobi

Summary

A results-oriented professional with over two years of hands-on experience in sales, customer service, and social media management. Known for a proven ability to connect with customers, enhance their experience, and exceed sales targets. Adept at managing online platforms to boost customer engagement, promote products, and maintain an outstanding brand presence. Passionate about photography and videography, leveraging creative skills to deliver high-quality visual content for both personal and professional projects. A natural leader with a demonstrated track record of mentoring and training team members, improving team productivity, and contributing to organizational success. Skilled in advanced computer applications, including Microsoft Office (Word, Excel, Publisher), internet research, and troubleshooting computer-related issues. Fluent in English and Kiswahili, and recognized for a friendly, engaging personality and a willingness to go the extra mile. Ready to bring dedication, creativity, and a results-driven mindset to your team.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Supervisor

DMZ Cyber, Movie Shop & Computer Accessories
01.2024 - 12.2024
  • Delivered excellent customer service by assisting with computer troubleshooting, internet issues, and purchasing decisions.
  • Successfully managed and updated social media accounts (Facebook, Instagram, TikTok) to promote products and keep customers informed.
  • Trained and guided four new employees in customer service and product knowledge, fostering a collaborative team environment.
  • Maintained store organization, ensuring a visually appealing, and inviting atmosphere for customers.
  • Monitored inventory levels, restocked items as needed, and coordinated with suppliers to ensure timely delivery of products.

Attendant

DMZ Cyber, Movie Shop & Computer Accessories
01.2022 - 12.2023
  • Assisted customers with troubleshooting computer-related issues, including software installation, internet connectivity problems, and device configurations.
  • Guided customers in selecting computer accessories, explaining product features, and ensuring that they made informed purchasing decisions.
  • Built strong relationships with customers by addressing their inquiries and concerns promptly and professionally.
  • Quickly learned about new products and services to provide accurate, up-to-date information to customers.
  • Actively recommended and displayed items that matched customer preferences and needs, resulting in higher sales conversions.

Education

High School Diploma -

Ufanisi Senior Schools
Kikuyu, Kiambu District, Kenya
04.2016 - 01.2019

Skills

  • Customer Service
  • Sales & Marketing
  • Social Media Management
  • Photography & Videography
  • Computer Proficiency
  • Adaptability
  • Display setup
  • Multi-tasking strength
  • Teamwork and collaboration
  • Upselling
  • Flexible schedule
  • Positive and professional
  • Time management
  • Cash handling
  • Excellent communication skills

Certification

Basic Photography & Videography Training

Referees

  • Moses Ndotono
    Owner, DMZ Entertainment
    Phone: 0719467926


  • Kelvin Shakti
    Photography Mentor & Trainer (@Shakti Creations).
    Phone: 0795090617

Accomplishments

  • Increased customer engagement by 30% through effective management of social media pages.
  • Promoted to Supervisor within 2 years, highlighting leadership and commitment to excellence.
  • Successfully mentored 4 employees, significantly improving service delivery and team efficiency.
  • Consistently maintained high customer satisfaction ratings through personalized service.
  • Completed over 50 photography gigs with a focus on professionalism and attention to detail.

Additional Information

  • Available to start immediately.
  • Available for full-time work and flexible schedules.
  • Based in Nairobi, Kenya, and willing to work within Nairobi and its environs.

Timeline

Supervisor

DMZ Cyber, Movie Shop & Computer Accessories
01.2024 - 12.2024

Attendant

DMZ Cyber, Movie Shop & Computer Accessories
01.2022 - 12.2023

High School Diploma -

Ufanisi Senior Schools
04.2016 - 01.2019
Jeff MachariaSales Associate/Freelance Photographer