Jedidah Mutheu Muema
Nairobi
Summary
Adept at vendor negotiation and fostering client relations, I leveraged partnerships at John Mugambi to enhance tour experiences, achieving seamless travel operations and ensuring guest safety. My expertise in tour planning and cultural awareness significantly contributed to surpassing client expectations, demonstrating a strong problem-solving ability and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Tours and Travel
John Mugambi
- Established partnerships with local attractions to offer exclusive access or discounts for groups participating in our tours.
- Managed the coordination of multi-day tours, ensuring timely transportation, accommodations, and activities.
- Ensured guest safety by adhering to industry best practices concerning transportation, accommodations, and activity guidelines.
- Maintained accurate records of all bookings, payments, and customer details for smooth operations.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Coordinated accommodations for crew and tour transportation between destinations.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Monitored budget and expenditures, keeping facility within budget.
Waiter's Assistant
Lauren Wausi
08.2017 - Current
- Established partnerships with local attractions to offer exclusive access or discounts for groups participating in our tours.
- Managed the coordination of multi-day tours, ensuring timely transportation, accommodations, and activities.
- Ensured guest safety by adhering to industry best practices concerning transportation, accommodations, and activity guidelines.
- Maintained accurate records of all bookings, payments, and customer details for smooth operations.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Coordinated accommodations for crew and tour transportation between destinations.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Monitored budget and expenditures, keeping facility within budget.
Education
Certificate - Holtel Management
Rural-Aid Professional School
Nairobi-Kenya Skills
- Vendor negotiation
- Food and Beverage Management
- Effective problem solving
- Cultural Awareness
- Client Relations
- Travel Arrangements
- International tour management
- Tour planning
- Problem-Solving
Timeline
Waiter's Assistant
Lauren Wausi
08.2017 - Current
Tours and Travel
John Mugambi
Certificate - Holtel Management
Rural-Aid Professional School
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