JEDIDAH NDUTO
Nairobi
Summary
Highly motivated and results-driven sales professional with extensive experience in sales, marketing, and business development. Proven track record of exceeding sales targets, managing customer relationships, and conducting market research. Seeking to leverage my expertise to drive revenue growth and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Representative
MFI DOCUMENT SOLUTIONS LTD
03.2021 - 05.2023
- Meeting and exceeding monthly and quarterly sales targets
- Building and maintaining strong relationships with key clients to ensure loyalty and retention
- Conducting market research to identify new business opportunities and understand the competitive landscape
- Negotiating contracts and closing high-value sales deals with prospective clients
- Preparing detailed sales reports and forecasts to inform management decisions
- Visiting clients to assess needs, present solutions, and provide post-sale support
- Supervising site work to ensure timely delivery and client satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Hotel Manager
VICTORIA Comfort Inn
04.2020 - 01.2021
- Recruiting, training and supervising staff
- Planning maintenance work, events and room bookings
- Maintaining statistical and financial records
- Managing budgets
- Promoting and marketing the business.
Receptionist
Lifestyle Fitness & Beauty Spa
12.2018 - 08.2020
- Ensured a clean and organized reception area to create a welcoming atmosphere for clients of the Fitness & Beauty Spa
- Acted as the primary point of contact, representing the establishment with professionalism and warmth across all services
- Managed phone inquiries and appointment scheduling, providing accurate information to callers for Fitness & Beauty Spa services
- Greeted and assisted clients with enthusiasm, offering information about fitness facilities, salon services, and spa treatments
- Handled customer inquiries promptly and effectively, prioritizing client satisfaction for all aspects of the Fitness & Beauty Spa
- Engaged with followers and promoted gym memberships, salon specials, and spa packages through social media management
- Maintained comprehensive records of customer feedback to provide valuable insights for continuous improvement across Fitness & Beauty Spa services.
Receptionist
Beyond The Mirror Salon
09.2019 - 02.2020
- Maintained a clean and welcoming reception area, ensuring a positive first impression for guests
- Acted as the face of the salon, providing friendly and professional assistance to all visitors
- Received and managed phone inquiries, providing information about services and scheduling appointments
- Welcomed guests and promptly addressed their needs to enhance the overall salon experience
- Assisted guests with bookings, inquiries, and special requests, ensuring personalized attention
- Managed client relationships, ensuring high levels of satisfaction and fostering repeat business
- Maintained up-to-date information on salon services and pricing for effective customer assistance.
Education
Business Management for Micro Small and Medium Enterprises Operators -
KENYA INSTITUTE OF BUSINESS TRAINING
Diploma in Front Office and Administration - undefined
KIMS INSTITUTE OF MANAGEMENT
11.2018
Diploma in Food Nutrition and Dietetics - undefined
OUTSPAN MEDICAL COLLEGE
05.2016
HIV Basics (Part 1) - undefined
GLOBAL HEALTH E-LEARNING CENTRE
07.2014
Ms. Office Computer Applications - undefined
SUPERHIGHWAY TRAINING CENTRE
04.2014
Skills
- Sales Development
- Customer Needs Assessment
- Sales closing
- Account development
- Revenue Generation
- Account Management
- Client Account Management
- Network development
References
- Linet Asiko, Managing Director, Beyond the Mirror salon, +254743357556
- Vera Awino, Managing Direct, Zuriah Beauty Lounge
- Marugavel Manickam, Branch Manager, MFI, 0790927039
Timeline
Sales Representative
MFI DOCUMENT SOLUTIONS LTD
03.2021 - 05.2023
Hotel Manager
VICTORIA Comfort Inn
04.2020 - 01.2021
Receptionist
Beyond The Mirror Salon
09.2019 - 02.2020
Receptionist
Lifestyle Fitness & Beauty Spa
12.2018 - 08.2020
Business Management for Micro Small and Medium Enterprises Operators -
KENYA INSTITUTE OF BUSINESS TRAINING
Diploma in Front Office and Administration - undefined
KIMS INSTITUTE OF MANAGEMENT
Diploma in Food Nutrition and Dietetics - undefined
OUTSPAN MEDICAL COLLEGE
HIV Basics (Part 1) - undefined
GLOBAL HEALTH E-LEARNING CENTRE
Ms. Office Computer Applications - undefined
SUPERHIGHWAY TRAINING CENTRE
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