Jedidah Wambugu
Administrative Assistant
Nairobi
Summary
Diligent assistant with a solid background in optimizing operational processes and supporting organizational goals. Proven success in streamlining administrative functions and enhancing team productivity. Demonstrated expertise in project management and problem-solving. Developed critical operational skills in a fast-paced environment, excelling in multitasking and process improvement. Proven ability to manage complex schedules and coordinate resources efficiently. Seeking to transition into a new field, leveraging transferable skills to drive success and innovation.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Payments Operations Administrator
Eclectics International
Nairobi, Nairobi Province
12.2024 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Provided answers to customer questions via phone and email, typically within 2 hours.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Supported the Payments Department team by handling all administrative tasks.
Office Administrative Assistant
Simply Perfect Ltd
Nairobi, Nairobi Province
09.2015 - 12.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Tracked long-distance trucks, monitored fuel consumption, and managed truck drivers, ensuring efficient operations.
- Managed the drivers and turn-boys of 20 trucks and monitored the fuel consumption as well as their allowances and parking payments.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Certificate - AI Career Essentials
ALX Africa
Remote 03.2024 - 04.2025
Certificate - Software Engineering
ALX Africa
Remote 09.2022 - 10.2023
Skills
Customer service expertise
Verbal and written communication
Logistics management
Document management
Inventory oversight
Inventory coordination
Operations management
Incident reporting
Task delegation
Staff supervision
Customer service
Problem-solving
Time management
Proficient in Google Workspace, Microsoft Suite, Asana, AI Tools
Timeline
Payments Operations Administrator
Eclectics International
12.2024 - Current
Certificate - AI Career Essentials
ALX Africa
03.2024 - 04.2025
Certificate - Software Engineering
ALX Africa
09.2022 - 10.2023
Office Administrative Assistant
Simply Perfect Ltd
09.2015 - 12.2024
Similar Profiles
Chacha JohnChacha John
DevOps Engineer at Eclectics InternationalDevOps Engineer at Eclectics International
Sally NdegwaSally Ndegwa
Software Engineer Intern at Eclectics InternationalSoftware Engineer Intern at Eclectics International
Faisal AbdirashidFaisal Abdirashid
Backend Java Developer at Eclectics InternationalBackend Java Developer at Eclectics International