Jecinta Anyiso
Protocal Assistant
Nairobi,30
Summary
Progressive professional with a well-rounded skill set in strategic communication, partnerships, advocacy, and project management. Knowledgeable and proficient in helping organizations to partner with other relevant institutions and or persons.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Regional Coordinator
Kenya Association of Manufacturers, KAM
01.2019 - Current
- Facilitate members’ engagement with the devolved units of government and provide technical support on delivery of KAM policy advocacy agenda at the regional and national level.
- Key Achievements.
- Liaison officer and member of the regional committee key in channeling information and knowledge between the secretariat and the regions.
- Trade sub sector planning committee nominee for the planning of the Devolution Conference (DEVCON 2021).
- Key contributor in managing and maintaining regional networks, positioning and partnership building with the county government executive of Nakuru, Bomet, Nyandarua, Machakos, Kitui, Kajiado, Makueni and other government agencies to achieve KAM advocacy objectives for a competitive environment for businesses to operate and thrive in.
- Continuously engage active members and maintain a database of policy challenges which define advocacy objectives in the regions.
- Contributing to the regional advocacy objectives and implementation as a key advisor to the regional committee members and provide update during the quarterly meetings.
- Supporting various County development projects and foster various Public Private Partnerships.
- Developing and sustaining strategic advocacy partnerships at the regional level particularly with Danish Industry(DI), GIZ Kenya, Kenya Power, Water agencies, Road agencies and the Police.
- Successfully prepared memorandums to the County Assemblies for integration and implementation on proposed amendments in the draft finance bills 2019/2021 and 2021/2022 that have adverse effects to the cost of doing business in the different regions.
- Producing quality newsletters and timely reports on regional advocacy success and emerging issues and share via internal sharing media.
- Successful strategic sales with a proven track record of developing customers, deep customer insights and strong negotiation and closing skills.
- Leading initiatives for capacity building and advocacy for the business membership organizations in Nakuru and Machakos with regional stakeholders and produce relevant resources on policies and advocacy issues affecting the business community.
- Work closely with government agencies to ensure policy compliance of national advocacy programs by members and request for feedback on areas of concerns.
- Successfully executed Governors Roundtable and Women in Manufacturing Conference in Counties in South Rift Region i.e., Nakuru, Nyandarua, Bomet and Narok.
- Consulting and coordinating with other Regional Coordinators to determine regulations impacting the business community.
Supervisor
Britam Asset Managers
01.2011 - 01.2012
- Development and implementation of strategy and initiatives aimed at driving continuous improvement of customer experience through building skills, knowledge, and overall competence of staff.
- Key Achievements.
- Successfully transitioned manual process of handling client files by implementing Data Management System to streamline the workflow process.
- Driving process improvement through reliable root cause analysis, customer, and staff feedback, leading to time bound action plans that deliver productivity, quality and cost optimization.
- Production of timely, accurate and insightful management information for the Executive Council and other stakeholders through tracking emerging trends in Customer Experience Management; benchmarking with best practices in the industry.
- Worked with and within a small team to efficiently manage workflow and allocated resources to ensure a 'one team approach' to the delivery of customer service center's performance standards and business objectives.
- Identified inefficiencies and made recommendations for process improvements to improve customer service levels which reduced customer complaints.
Client Service Assistant
Britam Asset Managers
01.2007 - 01.2011
- Provide first-rate customer service orientation through all interactions.
- Key Achievements.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Held informational sessions for first-time investors, allowing them to understand what to expect on monthly returns and growth depending on Investment fund selected.
- Managed a team of casuals to deliver strong results within a positive work culture.
- Increased productivity by 20% by initiating the use of the letter folding machine reducing turnaround time for clients to receive their monthly statements.
- Coordinating as a liaison between multiple departments via e-mail and phone to ensure client queries are handled on time.
Education
Master of Arts - Project Planning And Management
The University of Nairobi
Nairobi, Kenya 08.2010 - 08.2013
Bachelor of Science - Chemistry
The University of Nairobi
Nairobi, Kenya 08.2003 - 08.2007
Skills
Customer Service
Planning and Coordination
Written Communication
Leadership
Flexible & Adaptable
Collaboration
Organization and Time management
Analytical skills
Supervision
Computer skills
Accomplishments
- County and Devolution Affairs Manger Kenya Association of Manufacturers Mobile number: 0726.
Timeline
Regional Coordinator
Kenya Association of Manufacturers, KAM
01.2019 - Current
Supervisor
Britam Asset Managers
01.2011 - 01.2012
Master of Arts - Project Planning And Management
The University of Nairobi
08.2010 - 08.2013
Client Service Assistant
Britam Asset Managers
01.2007 - 01.2011
Bachelor of Science - Chemistry
The University of Nairobi
08.2003 - 08.2007