JEAN WAMBUI NYAWIRA

Key Achievements:

• Delivered high-quality customer support via calls and emails, achieving 95% CSAT.
• Reduced issue resolution time by 20% through effective virtual coordination.
• Awarded Employee of the Month twice for outstanding performance.
• Enhanced repeat customer rates through personalized support.
• Responsibilities:
• Handled inbound queries and processed accurate orders.
• Managed escalations, tracked cases in CRM, and ensured timely updates.
• Collaborated virtually with teams to confirm inventory and delivery timelines.

Key Achievements:

• Ensured 100% compliance with passport standards through audits.
• Reduced dispatch errors by 15% with improved tracking.
• Accelerated processing timelines by 10% through workflow optimization.
• Responsibilities:
• Conducted data checks and quality audits for digital records.
• Responded to inquiries promptly, improving user experience.
• Prepared detailed process reports for decision-making.

Key Achievements:

• Increased social media engagement by 25% through creative content.
• Organized 3 corporate events ensuring seamless execution.
• Produced quality communication materials, boosting brand image.
• Responsibilities:
• Drafted press releases, newsletters, and digital content.
• Managed stakeholder relationships and coordinated events.
• Oversaw scheduling, documentation, and client communication.