Javan Etyang
Summary
Detail-oriented and proactive professional with over 5 years of experience in customer service, administration, social media management, and communication for diverse clients worldwide. Proven success in remote work environments using Zoom, Slack, Trello, Google Workspace, HubSpot, Salesforce, Canva, and Hootsuite. Skilled in building client relationships, managing global freelance projects, streamlining processes, and delivering measurable results across multiple time zones. Adept at virtual team coordination, CRM management, and digital content creation. Committed to delivering exceptional service and driving the success of globally distributed teams.
Overview
4
4
years of professional experience
Work History
Repayment Executive Officer
Apollo Agriculture
10.2023 - 04.2024
- Managed 150+ client repayment cases monthly, achieving over 90% resolution rates.
- Improved repayment process efficiency by 15% through optimized call scripts and tracking systems.
- Trained and mentored 5+ team members on remote communication and repayment systems.
Corporate Communication Intern
Kenya Literature Bureau
10.2021 - 01.2022
- Coordinated and executed a successful company end-year party for 100+ staff.
- Assisted in internal and external communication projects, ensuring brand consistency.
- Managed social media content calendars and improved engagement through targeted campaigns.
Freelance Social Media Manager
01.2023 - Current
- Created and scheduled engaging content for clients across different time zones.
- Increased follower counts by up to 40% through targeted growth strategies.
- Monitored analytics to optimize posting times and boost engagement.
Freelance Virtual Assistant & Data Entry Specialist
01.2023 - Current
- Provided administrative support, email management, and calendar scheduling for international clients.
- Conducted online research, compiled reports, and updated databases with 100% accuracy.
- Responded to customer inquiries via email and chat for e-commerce and service businesses.
Education
Diploma - Public Relations
Technical University of Mombasa
01.2022
Skills
- Customer Service & Client Relations
- Social Media Management
- Virtual Assistance & Administrative Support
- CRM Tools
- Microsoft Office Suite
- Google Workspace
- Email & Live Chat Support
- Content Creation & Scheduling
- Data Entry & Online Research
- Remote Team Collaboration
- Process Improvement & Problem Solving
Personal Information
- Age: 25
- Availability: Open to Worldwide Remote Roles
- Nationality: Kenya
Technical Tools
- Zoom
- Slack
- Trello
- Asana
- Google Workspace
- HubSpot
- Salesforce
- Microsoft Office Suite
- Canva
- Hootsuite
- Buffer
- Notion
- ClickUp
Open To
Worldwide Remote Roles
Timeline
Repayment Executive Officer
Apollo Agriculture
10.2023 - 04.2024
Freelance Social Media Manager
01.2023 - Current
Freelance Virtual Assistant & Data Entry Specialist
01.2023 - Current
Corporate Communication Intern
Kenya Literature Bureau
10.2021 - 01.2022
Diploma - Public Relations
Technical University of Mombasa
Certification
Delivered digital marketing, writing, design, and Public Relations services to clients across the world remotely.
Managed client communication, contracts, and project delivery, ensuring deadlines and quality standards at Kenya Literature Bureau and Apollo Agriculture.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsWork from home optionWork-life balanceCareer advancementHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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