Jaspreet Kaur Manku
Nairobi
Summary
I am enthusiastic about hotel management; with a keen interest in stellar service throughout the customer journey in hospitality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Intern
PRIME LIVING SERVICED APARTMENTS
Nairobi
08.2023 - Current
- Developed customer service policies and procedures.
- Updated databases with new and modified customer data.
- Created and executed social media strategies to increase customer engagement.
- Assisted in video and photo shoots for marketing materials, ensuring brand consistency.
- Supported the creation of marketing materials, including brochures, flyers, and online content.
Manager
SHAMBA CAFE & EVENTS
Nairobi
06.2024 - 08.2024
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided guidance and support to team members.
- Resolved customer complaints in a timely manner.
Management Trainee
SAROVA GROUP OF HOTELS & RESORTS
Nairobi
01.2024 - 06.2024
- Enhanced leadership abilities through training and hands-on task completion.
- Learned company processes, procedures and employee role functions.
- Implemented process improvements to increase operational efficiency.
- Participated in leadership training sessions to develop managerial skills.
Guest Service Agent
RADISSON BLU HOTEL & RESIDENCE ARBORETUM
Nairobi
02.2021 - 06.2022
- As a Guest Service Agent both on contract and permanent basis, I have been tasked with delivering splendid guest experience throughout their stay both at the Hotel and at the Residences.
Part-Time Staff
PRIME LIVING SERVICED APARTMENTS
Nairobi
05.2020 - 11.2020
- As a part time staff, I was privileged to work in the front desk, housekeeping and laundry departments serving high-end clients.
Trainee
NAIROBI SERENA HOTEL
Nairobi
04.2019 - 08.2019
- I worked at the Front Desk, Housekeeping, Laundry, F&B Department and F&B Production, and achieved a recommendation letter at the end.
Trainee
SAROVA PANAFRIC HOTEL
Nairobi
04.2018 - 07.2018
- I worked in the F&B Department, F&B Production and Stores.
Education
Higher National Diploma - Hospitality Management
INTERNATIONAL HOTEL AND TOURISM INSTITUTE (IHTI)
Nairobi Kenya04-2020
High School Diploma -
THE MILLENNIUM SCHOOL LTD
Nairobi, 3005-2017
Skills
- Understanding of all hotel departments
- Excellent knowledge of Opera & MS Office
- Excellent customer service skills
- Great decision making and problem-solving skills
- Natural leadership skills
- Patience and composure
Certification
- ICDL Profile Certificate, Computer Learning Center, Kenya
- International Lifesaver Course, St. Johns Ambulance, Kenya
Academic and Professional Qualifications
- INTERNATIONAL HOTEL AND TOURISM INSTITUTE (IHTI), Nairobi, Kenya, Higher National Diploma in Hospitality Management, 09/2017, 04/2020
- THE MILLENNIUM SCHOOL LTD, Nairobi, Kenya, IGSCE, Excel O' Levels, 09/2012, 05/2017
Selectedachievements
- Managed to deliver stellar customer experience while working at the Front Desk at the Radisson Blu Hotel and Residences at the Arboretum
- Have received accolades on my ability to manage different tasks simultaneously
- Well known as a fast learner and a quick thinker
- Won several social and academic awards in school
References
- Mrs. Pinder Bassi, Managing Partner, Prime Living Management, Nairobi, Kenya, +254722 515 131, pinder.bassi@primeliving.co.ke
- Mrs. Phenetah Awour, Administration Head/ Dean of Studies , International Hotel and Tourism Institute, Nairobi, Kenya, +254 720 638 686, phenetah.awour@ihti.net
- Mr. Kipkirui Korir, Group Training Manager, Superior Hotels, Kenya (Previously HR Officer at Serena Nairobi), +254 723 478 326/ +254 37 753 339, tdcoordinator@superiorhotelskenya.com
Hobbies and Interests
- RAMGARHIA YOUTH ASSOCIATION (RYA), KENYA
- SERVICE IN KHALSA'S HONOR (ISIKH), KENYA
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Swahili
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Manager
SHAMBA CAFE & EVENTS
06.2024 - 08.2024
Management Trainee
SAROVA GROUP OF HOTELS & RESORTS
01.2024 - 06.2024
Customer Relations Intern
PRIME LIVING SERVICED APARTMENTS
08.2023 - Current
Guest Service Agent
RADISSON BLU HOTEL & RESIDENCE ARBORETUM
02.2021 - 06.2022
Part-Time Staff
PRIME LIVING SERVICED APARTMENTS
05.2020 - 11.2020
Trainee
NAIROBI SERENA HOTEL
04.2019 - 08.2019
Trainee
SAROVA PANAFRIC HOTEL
04.2018 - 07.2018
Higher National Diploma - Hospitality Management
INTERNATIONAL HOTEL AND TOURISM INSTITUTE (IHTI)
High School Diploma -
THE MILLENNIUM SCHOOL LTD
- ICDL Profile Certificate, Computer Learning Center, Kenya
- International Lifesaver Course, St. Johns Ambulance, Kenya
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