JAPHETH KIPRONOH
MOMBASA
Summary
Enthusiastic pharmaceutical technologist experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 3+ year history of success in retail pharmacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
GOODLIFE PHARMACY LIMIED
MOMBASA AND WATAMU
06.2022 - Current
- Participated in community events to promote brand awareness.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Rotated inventory for proper stock management every month
- Initiate a major distribution of dormant and short-expiring products to reduce losses
- Adjustment of maximum and minimum levels of stock with regard to the movement
- Training of new staff according to the standard operating procedures before they transfer to their respective branches
- Submission of standard audit kit (S.A.K) to the head of retail every week
- Preparation of duty rota and attendance absence chart (AA chart) and submission to the human resource department
- Attend weekly countrywide managers' training and regional accountability meetings
- Submission of monthly accountability data i.e doctors visited during the month and deliveries done
- Utilized pharmacy systems to enter patient and drug information
- Resolved customer issues and answered questions to deliver a positive customer experience
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
- Cash management - responsible for banking cash sales, balancing, and reconciliation of monthly cash reports
- Handling petty cash and accounting and general reporting to the financial controller at the end of every month
- Deal with any disciplinary issues before moving forward to the regional management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Analyzed competitors and market trends to facilitate business growth.
PHARMACEUTICAL TECHNOLOGIST
GOODLIFE PHARMACY LIMITED
MOMBASA
11.2021 - Current
- Filled prescriptions by retrieving, counting, and dispensing pharmaceuticals
- Verified customer information with the prescription label
- Charged customers for paid prescriptions and over-the-counter medications
- Used electronic system to access prescription information
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty
- Made telephone calls to physicians, customers, and insurance providers
- Participated in ongoing training to maintain a high standard of clinical knowledge
- Assisted customers and patients by offering information on medication and health professional services
- Rotated inventory for proper stock management every month
- Utilized pharmacy systems to enter patient and drug information
- Labeled, stocked, and inventoried incoming merchandise
- Resolved customer issues and answered questions to deliver a positive customer experience
- Reviewed insurance coverage and copayment amount to accurately calculate customer prescription costs
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
- Verified accuracy of medication orders prior to dispensing medications to patients.
- Dispensed medications accurately following established guidelines and procedures.
PHARMACEUTICAL TECHNOLOGIST
AFYAFIRST MEDICAL CENTER
MOMBASA
08.2021 - 11.2022
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Completed retail pharmacy sales on assigned cash register
- Followed written procedures and checklists to properly calibrate and maintain pharmacy equipment
- Counted and packaged medication to fulfill patient prescriptions
- Delivered medication and supplies to patients and providers for smooth hospital operations
- Operated company POS system to process payment transactions
- Eliminated prescription processing backlogs by following established protocols
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders
- Compounding medication - I was tasked with preparing IV fluids for patients admitted in the hospital wards, calculating dosages, and ensuring the right combinations to avoid interactions
- Also assisted in compounding topical preparations for complicated skin conditions
- Inventory management- participated in monthly stock takes to ensure accuracy in stocks, weed out expired drugs and maintain maximum stock levels to avoid stock outs.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Established or maintained medications and other patient profiles.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Prepared and processed medical insurance claim forms and records.
- Mixed pharmaceutical preparations according to written prescriptions.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Maintained proper storage and security conditions for drugs.
TECHNICAL INTERNSHIP
ROMKA PHARMACY LIMITED
MOMBASA
06.2020 - 02.2022
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities
- Resolved customer issues and answered questions to deliver positive customer experience
- Completed retail pharmacy sales on assigned cash register
- Professional services - offered professional services to patients some being blood glucose monitoring and blood pressure testing alongside advising them on the correct ways to manage the conditions with assistance from the Pharmacist in charge-(Rogers)
HOSPITAL ATTACHMENT&VOLUNTEER
TUDOR SUB-COUNTY HOSPITAL
MOMBASA
08.2019 - 04.2020
- Learned and followed standard precautions and infection control procedures
- Greeted guests and offered appropriate assistance, directions and information
- Built relationships with patients using professionalism and sensitivity in all communications
- Submitted documentation of volunteer activity to supervisor for recordkeeping
- Coordinated with clinical staff to assist patients with walking, lifting, or transfers
- Listened and offered resources for spiritual and emotional support for patients and families
- Reported grievances or complaints made by patients or families to appropriate staff
- Complied with all internal COVID-19 safety guidelines during both on-site operations and throughout personal interactions
- Received, screened, routed and responded to incoming telephone calls
- Communicated appropriate clinical information to Volunteer Coordinator
- Coordinated patient movements to and from examination areas to maintain efficient office flow
- Handled provider schedules for successful management of 10 appointments per week.
Education
DIPLOMA PHARMACEUTICAL TECHNOLOGY -
KENYA COAST NATIONAL POLYTECHNIC
08.2021
KENYA CERTIFICATE OF SECONDARY EDUCATION -
E.L.C.K.KONGOI HIGH SCHOOL
12.2015
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MABASI PRIMARY SCHOOL
12.2011
Skills
- Computing
- Customer Service
- Retail Sales
- Client Relationships
- Community Involvement
- Health professional techniques
- Performance Management
- Teamwork
- Emotional intelligence
References
- JESCA TALU, Regional Development Manager, GOODLIFE PHARMACY LIMITED, 0724954674
- ANDREW MWIRIGI, Branch Manager, GOODLIFE PHARMACY LIMITED, 0721131725
- Dr. WALID OMAR, Director/general practitioner, AFYA FIRST HOSPITAL, MOMBASA, 0720563616
- Dr. MARIAM MWAJUMLA, Pharmacist in-charge, TUDOR SUB-COUNTY HOSPITAL, 0716164264
Affiliations
- Goat farming
- Tea farming
Certification
- Pharmacy and poisons board enrolled pharmaceutical technologist
Languages
Kiswahili
First Language
English
Advanced (C1)
C1
Timeline
BRANCH MANAGER
GOODLIFE PHARMACY LIMIED
06.2022 - Current
PHARMACEUTICAL TECHNOLOGIST
GOODLIFE PHARMACY LIMITED
11.2021 - Current
PHARMACEUTICAL TECHNOLOGIST
AFYAFIRST MEDICAL CENTER
08.2021 - 11.2022
TECHNICAL INTERNSHIP
ROMKA PHARMACY LIMITED
06.2020 - 02.2022
HOSPITAL ATTACHMENT&VOLUNTEER
TUDOR SUB-COUNTY HOSPITAL
08.2019 - 04.2020
DIPLOMA PHARMACEUTICAL TECHNOLOGY -
KENYA COAST NATIONAL POLYTECHNIC
KENYA CERTIFICATE OF SECONDARY EDUCATION -
E.L.C.K.KONGOI HIGH SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MABASI PRIMARY SCHOOL
- Pharmacy and poisons board enrolled pharmaceutical technologist
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