Travelling
Japhet Nyaigoti
Head Of Distributor Development
Kisii
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in telecommunication products and current market trends. Over 15 years of sales and business development success. Proven track record in managing and expanding client territories within dynamic sales environment. Expertise in market analysis and strategic planning, effectively identifying growth opportunities and driving revenue. Seeking to transition into new sales opportunities, leveraging skills in relationship management and team leadership for impactful results.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Territory Manager
Telkom Kenya Limited
Kisumu
09.2021 - 01.2025
- Enhanced Parner relationships and expanded market share through retail development,leading to a 25% revenue growth.
- Monitored and analyzed revenue trends per channel through weekly and monthly performance reviews
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Collaborated with departments eg Marketing for new product launches,HR to ensure right team remuneration,IT for system access etc
- Organized regular training sessions for team members to enhance their product knowledge and overall selling skills.
- Demonstrated exceptional presentation skills during partner meetings, showcasing product benefits and value propositions effectively.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Implemented customized promotions and marketing campaigns to increase territory sales and brand awareness.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation,resilience and team spirit.
- Fostered culture of continuous improvement within sales team, encouraging feedback and sharing of best practices to enhance overall performance.
Area Sales Manager
Telkom Kenya Limited
Kisii, Kisii District
04.2015 - 08.2021
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with major accounts and key decision-makers, resulting in a 30% increase sales in Kisii Zone.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Reported sales activity, competitor activities, and maintained customer contact database to achieve sales objectives and quota.
- Accompanied sales reps in field for ride-along to teach, observe and work one on one. This reduced Out of stock cases by 12%
Territory Sales Executive
Airtel Networks Kenya Limited
Kisii
02.2010 - 03.2015
- Achieved sales targets through effective planning, prospecting, and presenting product offerings to potential customers.
- Increased sales by effectively managing Kisii territory and building strong relationships with all touchpoints.
- Developed sales strategies tailored to individual customer needs, increasing customer satisfaction and loyalty.
- Recruited and trained new airtelmoney agents on product knowledge to increase airtelmoney footprint,ranking my cluster rank top 3 in Nyanza.
- Ensured proper visibility and availability at retail outlets for maximum customer experience
- Aligned the partner sales team on effective route coverage to ensure no out-of-stock at retail
Store Clerk
Alliance One Tobacco Kenya Limited
Migori
02.2008 - 09.2009
- Performed inventory control, such as monitoring stock levels and sorting tobacco bales according to grades.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Handled tobacco stock register, handled receipts and dispatches of stocks
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.Managed to recover tobacco worth 1.5M.
Education
Bachelor of Arts - Business Administration
Management University of Africa
Nairobi 01.2020 - 11.2022
Skills
Customer relationship management
Accomplishments
- YR 2021-2024-Led my territory in focusing and consistently delivering on FSI project (Free Sim Initiative) , this was achieved 100% month on Month. Quality of activations also grew from an ARPU(Average revenue per user) of 60 to 120
- YR 2024:Consistently led my team to deliver 92% of the EDS database(Every dealer survey),which propelled the territory as the leading on this project nationally. The project was running from September to November 2024.
- YR 2021:Awarded a certificate for emerging the top Zonal Manager in Nyanza on new Gross Add conversions onto Mobile financial services platform.
- YR 2016:Recognized among the 5 staff countrywide who emerged winners in the Cultural Value Survey-Best Idea Challenge and granted an opportunity to a one-on-one with the CEO.
- YR 2015:Rated the best Territory Manager in Nyanza on overall performance .
- YR 2014:Best Territory Sales Executive countrywide on data bundling for new devices
Interests
Music
Certification
Selling Strategies and Vendor Relationshop Management
Referees
James Omondi Onyango - Telkom Kenya Limited Regional Head-Western joonyango@telkom.co.ke 0773498880
Eric Ondora - Airtel Networks Kenya Limited Zonal Business Manager -Nakuru erick.ondora@airtel.co.ke 0733365683
Timeline
Territory Manager
Telkom Kenya Limited
09.2021 - 01.2025
Bachelor of Arts - Business Administration
Management University of Africa
01.2020 - 11.2022
Defensive driving
09-2017
Selling Strategies and Vendor Relationshop Management
11-2015
Area Sales Manager
Telkom Kenya Limited
04.2015 - 08.2021
Territory Sales Executive
Airtel Networks Kenya Limited
02.2010 - 03.2015
Store Clerk
Alliance One Tobacco Kenya Limited
02.2008 - 09.2009
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