JANICE GACERI MUGAMBI
Social Worker/ Social Services Specialist/ Humanitarian Aid Worker/ Community Worker
Nairobi,Nairobi
Summary
Motivated Professional with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.
Highly-trained and resourceful with over 8 years experience in social work and counselling fields. As someone who is recognised for their professionalism and proactive approach, I am seeking a position where my existing skills and qualifications will add value from the outset, whilst I continue to learn and progress in my field.
Overview
17
17
years of post-secondary education
7
7
years of professional experience
Work History
Social Worker
Alesund Municipality
Alesund, Alesund in Norway
01.2011 - 11.2014
- Developed and maintained courteous and effective working relationships.
- Delivered comprehensive therapeutic services to the functionally and mentally challenged clients
- Recommended long-term residential careplans, short-term residential careplans and individualized and group drug counseling for clients.
- Collaborated with multidisciplinary teams of psychologists, doctors, physiotherapists teachers and administrators to create and implement Individualized care Plans.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Encouraged socialization and engagement through Art therapy, music therapy and social activities.
- Helped the clients live as independently as possible in their own homes instead of institutionalizing them.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Explained medical care options to help families make informed healthcare decisions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Offered therapeutic services and crises intervention to the clients and their families.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Attended meetings, conferences and training courses to advance professional knowledge of social work.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Social Worker
Aspoy Care Centre and Orsta
Alesund, Alesund Municipality in Norway
06.2009 - 12.2011
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Supported program leadership in handling day-to-day management needs of busy office.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Conducted home visits across Orsta to check on patients' well-being.
- Maintained impeccable case notes and documented all activities fully in a work portal.
- Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
- Transitioned residents and supporting family members to facility protocols and operational standards, answering questions and resolving problems during onboarding processes.
- Managed residential discharges for facility, including coordinating after-care activities and transportation.
- Evaluated individuals' financial resources and current needs related to basic concerns.
- Detailed residents' medical and social needs for personnel and arranged for appropriate services.
- Assessed clients to help social workers make informed case decisions.
- Coordinated referrals to community services to help clients obtain needed support.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Visited homes and agencies to provide support and case management services to clients, including psychosocial services.
- Prepared reports for courts and participated in court proceedings.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting many clients in acquiring needed aid.
- Provided crisis intervention, guidance, and supportive counseling to clients .
- Provided group and individual counseling to identify, discuss and resolve problems and issues.
- Identified community resources to support clients, and community resources.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for clients.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
Social Work Intern
Child Welfare Society of Kenya
Mombasa, Mombasa
09.2010 - 12.2010
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Provided social work services to groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
- Testified under oath as child advocate in family court to assist with child custody decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
VCT counsellor
Bara Kenya, The Baptist Convention of Kenya
Nairobi, Nairobi
04.2005 - 09.2005
- Counselled and test clients in line with the current guidelines
- Kept accurate VCT records
- Provided ongoing counselling and made relevant referrals for ongoing support to PHC, TB, Support groups and Posttest clubs
- Maintained government policies, HIV/AIDS related policies and guidelines and observed VCT protocols
- Supported VCT work plan development and implementation
- Ensured safety of assigned equipment
- Maintained a clean and work friendly environment
- Maintained inventory necessary for VCT functioning at all times
- Prepared and submitted timely monthly, quarterly, annually and any other VCT required reports
- Participated in community outreaches and Hiv testing in the communities .
- Performed any other duties as maybe assigned by the supervisor
Education
Diploma - Project Management
Kenya Institute of Management
Nairobi, Kenya 01.2018 - 11.2021
Master - Health and Social Sciences Coping and Empowerment
Volda University College
Volda In Norway 08.2011 - 12.2014
Bachelor of (Hons) - Social Work
Volda University College
Volda In Norway. 08.2008 - 06.2011
Bachelor of Arts - Psychology, Sociology, Anthropology.
University of Nairobi
Nairobi, Kenya 09.2005 - 12.2007
Certificate - Norwegian Language And Civilization Studies
Volda University College
Volda, Norway. 01.2007 - 01.2008
Certificate - Certificate in HIV/ Aids Life Skills And Awareness
United Nations Headquarters
Gilgil, Kenya. 08.2005 - 08.2005
Certificate Approved By NASCOP - Voluntary Counselling And Testing Course
Kenya Association Of Professional Counsellors
Nairobi, Kenya 02.2005 - 02.2005
Certificate - Counselling
Kenya Association of Professional Counselors ( KAPC)
Nairobi, Kenya 01.2005 - 01.2005
Certificate - Computer Packages
Fornax Computer College
Nairobi, Kenya 01.2005 - 01.2005
Certificate - Secondary Education
Ikuu Girls High School
Chuka, Kenya 02.2001 - 11.2004
Skills
Ability to work independently and think innovativelyExceptionally organized and resourcefulAccuracy and attention to details
Case management
Crisis Intervention
Referrals and networking
Child Welfare Services/Case Management System (CWS/CMS)
Applied behavioral analysis
Life skills counseling
Efficient under pressure
Solution-based interventions
Motivational enhancement therapy
Data collection and management
Analytical thinking
Psychosocial assessments expert
Multidisciplinary team collaboration
Life skills development
Substance abuse treatments
Self-motivated professional
Excellent work ethic
Training & Development
Microsoft Office
Teamwork
Written Communication
Interpersonal Communication
Flexible & Adaptable
Computer proficiency
Multitasking abilities
Analytical skills
MS Office
Planning and Coordination
Responsible
Detail-oriented
Conflict resolution
Cultural awareness
Organization and Time management
Project Management
Good telephone etiquette
Data management
Social studies
Social media use
Social media technologies
Social media posting
Child social development
Referees
Referees Available upon request.
Timeline
Diploma - Project Management
Kenya Institute of Management
01.2018 - 11.2021
Master - Health and Social Sciences Coping and Empowerment
Volda University College
08.2011 - 12.2014
Social Worker
Alesund Municipality
01.2011 - 11.2014
Social Work Intern
Child Welfare Society of Kenya
09.2010 - 12.2010
Assistant Social Worker
Aspoy Care Centre and Orsta
06.2009 - 12.2011
Bachelor of (Hons) - Social Work
Volda University College
08.2008 - 06.2011
Certificate - Norwegian Language And Civilization Studies
Volda University College
01.2007 - 01.2008
Bachelor of Arts - Psychology, Sociology, Anthropology.
University of Nairobi
09.2005 - 12.2007
Certificate - Certificate in HIV/ Aids Life Skills And Awareness
United Nations Headquarters
08.2005 - 08.2005
VCT counsellor
Bara Kenya, The Baptist Convention of Kenya
04.2005 - 09.2005
Certificate Approved By NASCOP - Voluntary Counselling And Testing Course
Kenya Association Of Professional Counsellors
02.2005 - 02.2005
Certificate - Counselling
Kenya Association of Professional Counselors ( KAPC)
01.2005 - 01.2005
Certificate - Computer Packages
Fornax Computer College
01.2005 - 01.2005
Certificate - Secondary Education
Ikuu Girls High School
02.2001 - 11.2004