Janice N'gang'a
Nairobi,30
Summary
A reliable well-motivated, hard working, considerate person, with a wealth of practical skills and experience in dealing with various administrative tasks and general customer service. Most importantly, knows the significance of planning, organizing, prioritizing tasks ahead for effective time management. Over the years I have developed good interpersonal and communications skills. A keen listener, flexible, patient, jovial, eager to learn and acquire new skills. Can work well under pressure and meet deadlines. In addition, have the initiative to work individually as well as part of a team.
Overview
23
23
years of professional experience
Work History
Team Leader
PG BISON
Kampala Road, Industrial Area
11.2022 - Current
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Spa Manager
10.2022 - 05.2022
- Implemented customer service procedures and ensured that guidelines were followed
- Ensured that all industry standards cleanliness procedures were followed
- Responded to customer service issues
- Built an engaging rapport with customers
- Adept at communicating effectively with staff members to encourage productivity
- Maintained spa inventory and recorded supplies necessary
- Maintained steady communication with vendors.
Sale Manager
Sanlam Kenya
05.2016 - 10.2016
- Managed a team of fifteen financial consultants and assisted with planning and executing of all marketing
- Identifying potential markets for team and proceeding to market for activation
- Finding new market strategies for team
- Identified new clients for team and followed up on pre existing clients to get them back on board
- Customer care follow ups to ensure clients need were fully meet and to their full satisfactory
- Trained new financial consultants on etiquette.
Purchasing Officer
The Mac and T Ltd
01.2007 - 05.2015
- Purchasing of all goods
- Overseeing all deliveries made to South Sudan
- Day to day running of The Mac and T business.
Office Manager
Rent A Fine Car
10.2005 - 12.2006
- Handled customer enquire and provide support
- Management of all office procedures to ensure smooth running of day to day business
- Handled task related to payroll, inventory and job scheduling
- Carried out tasks for accounts payable and accounts receivable
- Managed vehicle fleet.
Sales Manager
Moko & Mulumba Trading Ltd.
09.2004 - 09.2005
- Increased regional sales
- Managed ten sales representative
- Department accounts
- Implemented training course for new recruits – speeding profitability.
Office Administrator
Brulto Trading Ltd.
12.2001 - 08.2004
- Maintenance of office library, including cataloging, distribution, and record keeping
- Coordinated the smooth running of the company, including setting up of meetings
- Assuring office is neat, and stocked with necessary tools for functionality
- Member management, including email reminders, member roster, and records of financial dues
- Assist with planning and execution of all events
- Management of summer interns including interviewing, tasks delegation, and scheduling
- Assist clientele as they enter office and via phone
- Perform filing, data management, drafting and editing short office memos
- Assist with all other office administrative duties.
Shop Manager
Block Busters video library
06.2001 - 12.2001
- Day to day managing of shop
- Customer care
- Handling of all cash transactions.
Office Administrator
Paws Africa Safaris
03.2001 - 06.2001
- Document management, telephone and electronic communication with clients and service providers
- Tourism-related tasks: replying to information and quotation requests from clients; Costing of tours; hotel + transport bookings
- Marketing: assisting with compiling of an updated company brochure and assisting with preparations for tourism exhibitions
- Ensured the smooth and efficient running of the company
- Maintaining office filing, banking of cheque
- Managing stationery and office supplies
- Coordinate with drivers on safaris.
Education
General Certificate of Education (G.C.E) - undefined
Parkview Academy
Kenya Certificate of Primary Education (K.C.P.E) - undefined
Parklands Primary
Certification in Basic Matrix Coaching - undefined
Relief Foundation
Qualified Beautician - undefined
ACI Muthaiga
Email Address
missirvine767@gmail.com
Certificate Of Good Conduct
Holder of a certificate of good conduct
Personal Information
- Date of Birth: 09/19/78
- Nationality: Kenyan
- Driving License: Full Clean Current Driving Licence
References
- Mr. Holger Pohler, The MAC& T Ltd., Managing Director, Da Vinci Lodge, Juba, South Sudan, +256477194778, +254 733803094
- Mrs. Sweety Wohlert, Brulto Trading Ltd, Managing Director, P.O Box 10172-00100, Nairobi, 2718325/6
- Mr. Bernard Kiraithe, Rent A Fine Car, Managing Director, P.O Box 2104 – 00200, Nairobi, 2737351
- Mrs Nishit Medrata, PB Bison, Technical Director, Tel : 0718888123
Timeline
Team Leader
PG BISON
11.2022 - Current
Spa Manager
10.2022 - 05.2022
Sale Manager
Sanlam Kenya
05.2016 - 10.2016
Purchasing Officer
The Mac and T Ltd
01.2007 - 05.2015
Office Manager
Rent A Fine Car
10.2005 - 12.2006
Sales Manager
Moko & Mulumba Trading Ltd.
09.2004 - 09.2005
Office Administrator
Brulto Trading Ltd.
12.2001 - 08.2004
Shop Manager
Block Busters video library
06.2001 - 12.2001
Office Administrator
Paws Africa Safaris
03.2001 - 06.2001
General Certificate of Education (G.C.E) - undefined
Parkview Academy
Kenya Certificate of Primary Education (K.C.P.E) - undefined
Parklands Primary
Certification in Basic Matrix Coaching - undefined
Relief Foundation
Qualified Beautician - undefined
ACI Muthaiga
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