JANE WAIRIMU MURIITHI
HOSPITALITY OFFICER
EMBU
Summary
I'm a dynamic hospitality officer with a vast knowledge and fifteen (15) years of experience in organizing and managing accommodation facilities, conferencing and seminar areas, food production and service areas, public areas, housekeeping and laundry services. This requires that I closely monitor compliance to health and safety environmental regulations in the provision of high standard hospitality services.
Skilled in consistently delivering exceptional service and exceeding guests' expectations. I address customers needs as soon as they are presented and conduct regular customer satisfaction surveys. I have a proven track record at Kenya School of Government, excelling in process improvements, while mentoring staff to achieve professional growth. This is attested by my performance record in PAS evaluations throughout the years and by industrial attachments reports.
Adept at implementing strategies that align with the School's goals and known for adaptability and reliability in dynamic settings, ensuring seamless team operations. Currently undertaking a Masters programme in Business Administration-Strategic Management Option and writing my proposal.
Career Objectives
To contribute to the Kenya School of Government's mission by leveraging my extensive hospitality experience and leadership skills to ensure efficient, high quality service delivery,while promoting continuous improvement and innovation in institutional hospitality operations.
Overview
16
16
years of professional experience
3
3
Languages
Work History
HOSPITALITY OFFICER KSG JG 8
KENYA SCHOOL OF GOVERNMENT
12.2024 - Current
- Provide quality catering,housekeeping,accommodation and conferencing services at the School.
- Assign duties to housekeeping staff.
- Collaborate with front desk personnel to address guest concerns promptly and courteously and conduct customer satisfaction surveys
- Review menus
- Taking stock of catering,housekeeping,accommodation and conferencing items.
- Monitoring compliance to health,safety and environmental regulations in the provision of hospitality services.
- Develop and maintain effective inventory management systems for linens, cleaning supplies and guest amenities and equipment.
- Report and maintain detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
- Raise requisitions for housekeeping supplies.
- Ensure proper recording and handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Train and mentor all new personnel to maximize quality of service and performance.
- Manage laundry operations
- Revise standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
- Enhancing communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinating operations within Hospitality department and other departments.
- Utilizing data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Fostering a culture of continuous improvement, encouraging innovation and adoption of best practices.
- Increasing operational efficiency by conducting regular training sessions for staff.
- Assist in budget planning by providing accurate forecasts for staffing levels, supply and equipment requirements and associated costs based on historical data analysis trends.
- Enhance team morale by fostering a supportive work environment that encourages open communication among staff members.
- Offer consistent feedback and recognition of achievements to staff.
- Generate reports detailing findings and recommendations.
- Maintain database systems to track and analyze operational data.
- Educate staff on the School's mission and goals to help employees achieve success.
- Conduct regular inspections of rooms,laundry, seminar/conference rooms and common areas to ensure compliance with health and safety regulations.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Coordinate special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.
- Implement eco-friendly practices to reduce waste and promote sustainability within the School.
HOSPITALITY OFFICER II KSG JG 9
KENYA SCHOOL OF GOVERNMENT
10.2018 - 12.2024
- Supervise provision of accommodation, laundry,
seminar/conference and catering services. - Ensure standard of cleanliness is maintained in guests' rooms,offices, seminar/conference rooms, food production and food service areas
- To raise material requisition for hospitality department
- To carry out quarterly stocktaking of all stock items and equipment in accommodation, laundry, seminar/conference and catering units.
- To report maintenance work and repairs to maintenance section and
ensure it’s done. - Improve department efficiency by streamlining and implementing policies and processes.
- Implement process improvements that enhance workflows, reducing redundancies and increasing operational efficiency.
HEAD HOUSEKEEPER KSG 10
KENYA SCHOOL OF GOVERNMENT
10.2012 - 10.2018
- Operating laundry equipment
- carrying out general cleaning
- Setting up and replenishing conferencing facilities
- Servicing conferencing rooms
- Spreading and replenishing guests' rooms
- Maintaining cleaning equipment
- Maintaining inventory
- Dusting, wiping and cleaning guests' rooms, conference rooms,washrooms and public areas.
- Supervising staff working under me
ASSISTANT HOUSEKEEPER JG H
KENYA SCHOOL OF GOVERNMENT
02.2012 - 10.2012
- Carrying out general cleaning
- Operating laundry equipment
- Setting up conference facilities and servicing them
- Dusting and cleaning guests' rooms, spreading beds and servicing the rooms
- Washing cleaning material and equipment
- Maintaining cleaning equipment and inventory
SENIOR ASSISTANT HOUSEKEEPER JG G
MINISTRY OF STATE FOR PUBLIC SERVICE
10.2009 - 02.2012
- Carrying out general cleaning
- Operating laundry equipment
- Setting up conference facilities and servicing them
- Washing cleaning material and equipment
- Maintaining cleaning equipment and inventory
- Responded to customer concerns, working with my supervisor to significantly raise customer satisfaction ratings.
- Disinfected and mopped bathrooms to keep facilities clean.
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
MBA - Business AdministrationStrategic Management Option
Jomo Kenyatta University of Agriculture&technology
Mombasa 04.2001 -
Senior Management Course
Kenya School of Government
Baringo03-2019
Bachelor of Science - Hotel And Hospitality Management
Moi University
Mombasa 04.2001 -
Diploma in Management-Business Management Option
Kenya Institute of Management
Mombasa06-2013
Certificate in Management
Kenya Institute of Management
Mombasa12-2011
Bridging Course in Management
Kenya Institute of Management
Mombasa06-2011
Housekeeping And Laundry
Kenya Utalii College
Nairobi09-2005
Pitman Qualifications-Word Processing Techniques
Nakuru Computer Training And Services
Nakuru06-2000
Travel And Tour Operation
Kenya Hotel Institute
Nakuru01-1998
Kenya Certificate of Secondary Education
The Kenya National Examinations Council
Nairobi11-1994
Skills
- Computer skills
- Institutional hospitality management
- Quality assurance and compliance
- Crisis management and coordination
- Report preparation and analysis
- Organizational skills
- Problem-solving aptitude
- Analytical thinking
- Reliability
Effective communication
Accomplishments
- I have conducted regular on the job trainings and tasks demonstrations to attaches' and staff. I have mentored them on career growth and encouraged them to go back to school. I'm proud for those that have grown in their career path out of my mentorship and trainings.
- Performance evaluation (PAS) scores FY 2023/2024-KSG-96%.
- Awarded a certificate of distinguished service for being a class spiritual leader in Hospitality skills development course held in KSG -Embu from 4th -15th November,2024.
- Awarded a certificate of distinguished service for being a class spiritual leader in Workplace health and safety course held in KSG -Embu from 15th-26th April,2024.
- Kenya Bureau of Standards (KEBS)-Quality Management Systems (QMS)-Course,assessment and examination for ISO 9001:2015-8th-11th October,2018.
- Kenya Bureau of Standards (KEBS)-Quality Management Systems (QMS)-Transition course for the ISO 9001:2015-6th-7th September,2016.
- Appointment to the prevention of HIV/AIDS-Alcohol/Drug Abuse committee as a secretary-KSG Mombasa-21st October,2015.
- Appointment to the Inspection and acceptance committee -KSG Mombasa-21st September,2015.
- Promise quality management solutions-Refresher course for internal auditors at KSG Mombasa-17th-19th July,2013.
- Performance evaluation (PAS) scores FY 2011/2012-Ministry of state for public service-100%.
- Kenya Bureau of Standards (KEBS)-Quality Management Systems (QMS)-Course,assessment and examination for ISO 9001:2015-7th-9th February,2011.
- Awarded a certificate of appreciation for exemplary leadership qualities as a course leader in Supervisory management course held in Government Training Institute-Mombasa from 3rd-28th May,2010.
Industrial Attachments
- Kenya School of Government (KSG) Mombasa campus-28th June-10th September,2021.
- Kenya School of Government (KSG) Mombasa campus-16th January-14th April,2017.
- Tamarind hotel Mombasa-8th February-26th April,2016.
- Mombasa Serena beach hotel-1st April-5th July,2005.
- Lake Elementaita lodge (Voluntary)-2nd-27th April,2004.
Short Professional Courses
- Hospitality skills development course-KSG Embu-4th-15th November,2024.
- Fundamentals of road safety-KSG Embu-19th-23rd August,2024.
- Workplace health and safety-KSG Embu-15th-26th April,2024.
- Public relations and customer care course-KSG Mombasa-15th-26th March,2021.
- Basic computer skills course-KSG Mombasa-4th-8th May,2015.
- Peer education training-Amani counseling and training institute Mombasa-17th-21st march,2014.
- Management skills development course-GTI Mombasa-18th-28th Feb,11th-22nd March,2013.
- Security and vetting sensitization of officers-KSG Mombasa-4th-5th February,2013.
- Peer educators training on alcohol and drug abuse-KSG Matuga-19th-23rd November,2012.
- Performance management for PAS supervisors-GTI Mombasa-5th-8th October,2011.
- Performance management course-GTI Mombasa-9th May-3rd June,2011.
- Supervisory management course-GTI Mombasa-3rd-28th May,2010.
- Community based first aid-Kenya Red Cross Society-14th-17th June,2004.
Timeline
HOSPITALITY OFFICER KSG JG 8
KENYA SCHOOL OF GOVERNMENT
12.2024 - Current
HOSPITALITY OFFICER II KSG JG 9
KENYA SCHOOL OF GOVERNMENT
10.2018 - 12.2024
HEAD HOUSEKEEPER KSG 10
KENYA SCHOOL OF GOVERNMENT
10.2012 - 10.2018
ASSISTANT HOUSEKEEPER JG H
KENYA SCHOOL OF GOVERNMENT
02.2012 - 10.2012
SENIOR ASSISTANT HOUSEKEEPER JG G
MINISTRY OF STATE FOR PUBLIC SERVICE
10.2009 - 02.2012
MBA - Business AdministrationStrategic Management Option
Jomo Kenyatta University of Agriculture&technology
04.2001 -
Bachelor of Science - Hotel And Hospitality Management
Moi University
04.2001 -
Senior Management Course
Kenya School of Government
Diploma in Management-Business Management Option
Kenya Institute of Management
Certificate in Management
Kenya Institute of Management
Bridging Course in Management
Kenya Institute of Management
Housekeeping And Laundry
Kenya Utalii College
Pitman Qualifications-Word Processing Techniques
Nakuru Computer Training And Services
Travel And Tour Operation
Kenya Hotel Institute
Kenya Certificate of Secondary Education
The Kenya National Examinations Council
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