Summary
Overview
Work History
Education
Skills
Timeline
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Janet Achieng Odero

Human Resource
Nairobi, Nairobi Province,Nairobi

Summary

Organized and dedicated individual who is eager to create and implement successful strategies to improve organizational efficiency. I'm successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

7
7
years of professional experience

Work History

Front Office/HR Administrator

SWISSPORT KENYA LIMITED
02.2019 - Current
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Supported company growth by collaborating on workforce planning efforts.
  • Streamlined HR processes for increased efficiency and reduced errors.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.

Customer Service Representative

TECHNO BRAIN BPO
11.2018 - 02.2019
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.

Internship Trainee

Sarova Whitesands Beach Resort and Spa
02.2017 - 07.2017
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported organizational objectives with help from existing employees.
  • Supported departmental tasks to increase understanding of industry processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.

Education

Bachelor of Arts - Hospitality Management

UNIVERSITY OF NAIROBI
Nairobi, Kenya
12.2019

Skills

  • Employee Relations Management
  • Human Resources Support
  • Human Resources Management Systems
  • Training and mentoring
  • Employee Relations
  • Recruitment and hiring
  • New Hire Onboarding
  • Customer Relationship Management
  • Task Prioritization
  • Relationship Building
  • Recruitment Management
  • Professionalism
  • Documentation and Recordkeeping

Timeline

Front Office/HR Administrator

SWISSPORT KENYA LIMITED
02.2019 - Current

Customer Service Representative

TECHNO BRAIN BPO
11.2018 - 02.2019

Internship Trainee

Sarova Whitesands Beach Resort and Spa
02.2017 - 07.2017

Bachelor of Arts - Hospitality Management

UNIVERSITY OF NAIROBI

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Janet Achieng OderoHuman Resource