Summary
Overview
Work History
Education
Skills
Passport expiry
Personal Information
References
Timeline
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Janet Zimba

Janet Zimba

Summary

Committed to providing exceptional service and unmatched support, I am motivated to guarantee customer satisfaction. With extensive knowledge of customer service best practices, I excel at devising innovative solutions to effectively meet customer requirements. My expertise lies in delivering outstanding service and exploring diverse approaches to provide the utmost level of support.

Overview

10
10
years of professional experience

Work History

Assistant Chef/ Waitress

Heavens Kitchen
01.2018 - 04.2022
  • Refer to the list of needed ingredients on a day-to-day basis and check inventory
  • Acquire ingredients not available in storage prior to the start of the day
  • Inform the kitchen staff of their schedules and delegate appropriate duties
  • Prepare ingredients by chopping vegetables and meats
  • Assist head chef in cooking dishes according to set recipes
  • Monitor food budgets and make sure that all supplies are bought within the set budget
  • Make arrangements to store food items in a safe and orderly manner
  • Rotate frozen food items as standardized in the kitchen rule book
  • Hand ingredients and utensils to head chef during food preparation activities
  • Maintain kitchen order by ensuring the cleanliness of tables, counters, and work areas
  • Oversee cleanliness and maintenance of kitchen equipment and utensils
  • Operate kitchen equipment such as ovens and grills for cooking purposes
  • Maintain knowledge of all recipes so that the head chef's place can be filled effectively in case of absenteeism
  • Set prepared dishes so that they look aesthetically pleasing
  • Make certain that appropriate portions have been dished out
  • Deal with customers' complaints and/or suggestions.

Receptionist

The Houghton Hotel
01.2012 - 12.2017
  • Greet clients and visitors with a positive, helpful attitude
  • Assisting clients in finding their way around the office
  • Announcing clients as necessary
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans
  • Preparing meeting and training rooms
  • Answering phones in a professional manner, and routing calls as necessary
  • Assisting colleagues with administrative tasks
  • Performing ad-hoc administrative duties
  • Answering, forwarding, and screening phone calls
  • Sorting and distributing mail
  • Hiring, managing, and developing the junior administrative team
  • Provide excellent customer service
  • Scheduling appointments.

Education

Ordinary Level Certificate -

Musarara, School High School Certificate

Assistant Chef Course - Cookery and Bakery International Standards - City and Guilds of London -

First Aid Certificate - CPR - Cardiopulmonary Resuscitation -

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Customer Relations
  • Critical Thinking
  • Call center experience

Passport expiry

05/13/2028

Personal Information

  • Passport Number: FN641239
  • Title: RECEPTIONIST
  • Date of Birth: 06/14/1988
  • Gender: Female
  • Nationality: Zimbabwean
  • Visa Status: Visitor visa

References

Available on request

Timeline

Assistant Chef/ Waitress

Heavens Kitchen
01.2018 - 04.2022

Receptionist

The Houghton Hotel
01.2012 - 12.2017

Ordinary Level Certificate -

Musarara, School High School Certificate

Assistant Chef Course - Cookery and Bakery International Standards - City and Guilds of London -

First Aid Certificate - CPR - Cardiopulmonary Resuscitation -

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Janet Zimba