JANET WANGARI CHEGE
Nairobi
Summary
I am approachable, motivated, and confident. I am resourceful and quick-thinking. I am skilled in ensuring food safety standards. I have knowledge of various cuisines, and I also create memorable dining experiences for customers. I possess strong social skills that enable me to communicate efficiently with customers. I am willing to learn, adapt to different situations, and develop my service skills by providing excellent services. I possess strong time management skills, and the ability to thrive in a fast-paced environment. Adept at building rapport with guests, and contributing positively to the team dynamic.
Overview
2
2
years of professional experience
Work History
Restaurant Supervisor
Alpine delicious eatery restaurant
Nairobi
12.2024 - Current
- Trained to handle customer complaints and inquiries,ensuring guest satisfaction.
- Managed group bookings and special events..
- Scheduled shifts,assigned tasks and ensured smooth daily operations.
- Trained in making basic barista drinks.
- Accurately manage payments and tabs using POS system.
- Ensured compliance with food saftey,hygiene and health regulations.
- Skilled in suggestive selling.
- Ability to keep track of the stock.
- Can work under pressure.
Barista and bar tender
Radisson Blu Hotel & Residence Nairobi
Nairobi
08.2024 - 12.2024
- Grinding and brewing coffee.
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees.
- Consistently providing well-crafted, beautifully presented, and tasty beverages.
- Skilled in creating classic and signature cocktails.
- Able to serve drinks quickly during high traffic hours.
- Skilled in neat presentation of drinks.
- Taking client orders and receiving payment.
- Inventory and ordering.
- Conflict resolution.
- Providing customer feedback and responding to new menu items.
waitress
Utalii hotel
Nairobi
05.2023 - 09.2024
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Ability to pair drinks and food.
- Filled condiments and napkin containers during slack periods.
- Setting the tables and placing the cutlery in preparation for guests.
- Processed payments accurately using cash registers or POS systems.
Education
Hospitality Management,food And Beverage Services
Kenya Utalii College
Nairobi Kenya09-2023
Barista And Bar Tending Techniques
Kenya Utalii College
Nairobi,kenya01-2023
Banqueting And Events Planning
Kenya Utalii College
Nairobi,kenya09-2022
KCSE certificate -
St. Teresa's Girls High School
Kenya01.2021
Skills
- Point of sale system
- Food and health safety knowledge
- Customer service
- Adaptability
- Detail-oriented
- Multi-tasking
- Excellent communication
- Positive attitude
- Problem-solving skills
- Team player
- Time management
- Bar operations
- Staff supervision
- Event management
Hobbies and Interests
- Reading
- Traveling
- Voluntary social activities
- Event planning
- learning languages
Languages
- English
- German
- Spanish
- Swahili
Timeline
Restaurant Supervisor
Alpine delicious eatery restaurant
12.2024 - Current
Barista and bar tender
Radisson Blu Hotel & Residence Nairobi
08.2024 - 12.2024
waitress
Utalii hotel
05.2023 - 09.2024
Hospitality Management,food And Beverage Services
Kenya Utalii College
Barista And Bar Tending Techniques
Kenya Utalii College
Banqueting And Events Planning
Kenya Utalii College
KCSE certificate -
St. Teresa's Girls High School
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