Janet Otuko
Nairobi,Kenya
Summary
Seasoned Sales Executive with proven background in driving revenue growth, managing key accounts and optimizing sales operations. Bring strong skills in negotiation, strategic planning and relationship building. Demonstrated success in leading teams to achieve targets and enhancing customer satisfaction. Committed to leveraging past experiences to contribute significantly to any future role.
Overview
7
7
years of professional experience
Work History
SALES EXECUTIVE
SAFETY HUB LIMITED
Nairobi
08.2025 - Current
- Coordinated with logistics teams to ensure timely product delivery and customer satisfaction.
- Developed tailored sales presentations to address specific client requirements.
- Utilized CRM software to track leads, manage customer interactions, and streamline workflows.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Trained junior sales staff on techniques for improving customer service experience.
- Implemented processes for cross-selling products or services based on customer needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
SALES EXECUTIVE
BLUECOLLAR TECHNOLOGIES
Nairobi, Kenya
04.2024 - 05.2025
- Managed client accounts to foster strong relationships and drive sales growth.
- Conducted product demonstrations to decision makers on features and benefits of the software.
- Collaborated with marketing teams to develop promotional strategies and materials.
- Developed tailored sales presentations to address specific client requirements.
- Used cold calling and networking to sell products and services.
- Negotiated contracts with clients on behalf of the company.
SALES EXECUTIVE
ASA INTERNATIONAL(KENYA) LIMITED
Nairobi
02.2020 - 03.2024
- Developing and implementing strategies to enhance customer engagement and retention.
- Conducting financial assessments to tailor loan products to individual client needs.
- Utilizing CRM software to track customer interactions and improve service delivery.
- Establishing referral networks and partnerships to expand client base and increase sales opportunities.
- Managing portfolio growth by acquiring new business opportunities to enhance customer wealth.
- Administering the compliance to sales objectives and policies while ensuring high standards of customer service.
- Conducted market research to identify new sales opportunities and trends.
- Prepared sales reports to track performance and identify areas for improvement.
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and networking to sell products and services.
SALES EXECUTIVE
INUKA AFRICA
06.2019 - 12.2019
- Collaborated with marketing team to create impactful promotional materials.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
Education
Diploma - Human Resource Management
Masai National Polytechnic
KajiadoSkills
- CRM software
- Product demonstrations
- Client negotiation
- Team collaboration
- Promotional strategies
- Sales strategy development
- Customer relationship management
- Customer query resolution
- Sales and marketing
- Communication
- Problem-solving
Accomplishments
- Achieved a 95% customer retention rate through the implementation of personalized customer engagement strategies.
- Successfully acquired and onboarded over 100 new clients, significantly increasing portfolio growth by 30% in one year.
- Utilized CRM software to streamline customer interactions, improving service delivery efficiency by 40% and reducing response times.
- Received commendation for consistently exceeding sales targets by an average of 15% through effective relationship management and product marketing.
- Established a referral network that expanded the client base by 50%, resulting in increased sales opportunities and revenue growth.
- Consistently maintained high customer satisfaction ratings.
References
Sam Omollo
Sales Manager -Asa International Ltd
0726742375
Dennis Atemba
Branch Manager -Inuka Africa
0713427947
Faith Ngunga
Sales Manager -Safety Hub Enterprises
0708950599
Winnie Chepkorir
Sales Manager- Bluecollar Technologies
0713310815
Hobbies and Interests
- Reading motivational material and interacting with new people.
- Travelling.
- Social hobbies (mentoring).
- Puzzles and crosswords.
Languages
- Swahili
- English
Timeline
SALES EXECUTIVE
SAFETY HUB LIMITED
08.2025 - Current
SALES EXECUTIVE
BLUECOLLAR TECHNOLOGIES
04.2024 - 05.2025
SALES EXECUTIVE
ASA INTERNATIONAL(KENYA) LIMITED
02.2020 - 03.2024
SALES EXECUTIVE
INUKA AFRICA
06.2019 - 12.2019
Diploma - Human Resource Management
Masai National Polytechnic