Janet Njeri
Nairobi,
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Saab Royale Hotel, Nairobi
06.2022 - Current
- Welcomed customers into restaurant in friendly manner and ushered them to appropriate tables
- Maintaining, clean and organized work area
- Providing excellent customer service
- Kept server areas clean and stocked to increase efficiency while working tables.
- Guided guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Served and billed customer
- Collecting feedback from guests
Waitress
Acacia Home Stay Gardens, Nairobi
08.2019 - 05.2022
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
- Recommended perfect beer and meal pairings according to customer tastes and invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
Education
Diploma - Hospitality Management
Nairobi Institute of Business Studies
Kenya03.2019
High School Education -
Father Heeran Girls High School
Kenya11.2014
Skills
- Food and beverage
- Customer services
- Point of sale system operations
- Problem solving
- Teamwork
- Time management
- Communication
- Multitasking
- Work well under pressure
- Handling cash
Certification
- Computer Proficiency, VLAN College
2015
Languages
English
Proficient
C2
Swahili
Proficient
C2
referees
- Simon wanjala
Supervisor
Saab Royale Hotel
Mobile no. +254 0728841626
- Elizabeth Nyambura
Supervisor
Acacia Homestay Gardens
Mobile no. +254 0723296164
Timeline
Waitress
Saab Royale Hotel, Nairobi
06.2022 - Current
Waitress
Acacia Home Stay Gardens, Nairobi
08.2019 - 05.2022
Diploma - Hospitality Management
Nairobi Institute of Business Studies
High School Education -
Father Heeran Girls High School
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