JANET MWENGA

• Maintained schedules to meet key milestones at every project phase.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.

Project Manager - Implementation of Business Central System for Zamara (Kenya, UAE, and Rwanda)

Key Responsibilities:

• Led the end-to-end implementation of Microsoft Dynamics 365 Business Central for Zamara across Kenya, UAE, and Rwanda, ensuring seamless integration with existing systems.
• Coordinated cross-functional teams, including technical consultants, functional leads, and client stakeholders, to align project objectives with business needs.
• Developed and maintained project timelines, budgets, and risk management plans, ensuring on-time delivery and cost efficiency.
• Managed system customization, configuration, data migration, and user training to ensure optimal system utilization.
• Oversaw User Acceptance Testing and system validation, ensuring smooth transition and adoption by Zamara’s teams.
• Engaged with senior leadership and stakeholders to provide status updates, issue resolution, and post-implementation support.
• Ensured compliance with regulatory and industry best practices, particularly in pension fund management and financial operations.

Key Achievements:

• Successfully delivered Microsoft Dynamics 365 BC implementation across three countries, enhancing Zamara’s financial and operational efficiency.
• Spearheaded the integration of the BC system with pension management modules, improving real-time financial reporting and transaction processing.
• Led successful User Acceptance Testing, achieving over 90% user adoption rate post-implementation.
• Implemented process automation, reducing manual financial reconciliations by 40% and enhancing reporting accuracy.
• Managed a multi-country team across Kenya, UAE, and Rwanda, ensuring collaboration and alignment despite geographical differences.
• Delivered the project on time and within budget, meeting Zamara’s business transformation goals.

Project Manager – Implementation of CRM System for CreditInfo Kenya

Key Responsibilities:

• Led the end-to-end implementation of Microsoft Dynamics 365 CRM for CreditInfo Kenya, a leading Credit Reference Bureau.
• Managed project scope, timelines, and deliverables, ensuring alignment with Credit Info’s business objectives and regulatory requirements.
• Coordinated cross-functional teams, including business analysts, technical consultants, and client stakeholders, to ensure smooth system deployment.
• Oversaw system customization, data migration, and integration with existing financial and regulatory systems.
• Managed User Acceptance Testing and post-go-live support to ensure successful system adoption.
• Engaged with senior leadership and regulatory bodies to ensure compliance with financial data security standards.

Key Achievements:

• Successfully implemented Microsoft Dynamics 365 CRM, improving customer data management and service efficiency.
• Enabled seamless integration with Credit Info’s existing credit scoring and reporting systems, enhancing operational workflows.
• Improved customer relationship management processes, reducing response time for client inquiries and disputes by 30%.
• Led a successful UAT process, achieving a high user adoption rate post-implementation.
• Delivered the project on time and within budget, enhancing Credit Info’s customer engagement and service delivery.

Key Responsibilities:

• Led the establishment of TRC Africa, an initiative aimed at promoting the adoption of Limestone Calcined Clay Cement (LC3) technology across Sub-Saharan Africa.
• Coordinated with international research institutions, industry stakeholders, and policymakers to drive awareness and adoption of LC3 technology.
• Managed partnerships with organizations from Switzerland, India, and across Africa, ensuring knowledge transfer and technical collaboration.
• Organized and facilitated stakeholder engagement forums, training sessions, and awareness campaigns to promote sustainable cement production.
• Oversaw research and technical discussions on LC3’s potential to reduce CO₂ emissions in the cement industry.

• Ensured project scopes, resources and objectives are well as per approved governance documents.
• Documented and ensured approval of project governance documents in line with the project charter.
• Manage project changes by ensuring that change documents are in place.
• Planning and implementing activities as outlined in approved work plans.
• Managing various internal and external stakeholders to ensure that projects are delivered on time.
• Assisting in the development of program evaluation tools, techniques and methods.
• Assisting in the development and implementation of quality assurance /quality improvement measures in implemented projects.
• Implemented data analytical tools in multiple projects that ensured efficiencies in managing projects.
• Ensured 100% compliance with the project governance documents, project schedules and budgets.
• Efficiently managed key project stakeholders to ensure timely delivery of projects with minimal changes to the project scope.

• Defined project scope, objectives and liaised with stakeholders to ensure technical feasibility as detailed in the project charter.
• Reduced the time taken in completing projects through utilizing software allocations to develop a detailed project plan to track progress for all projects, business initiatives, programs or products.
• Sufficed resources and oversaw their allocation for all projects, programs or business initiatives.
• Utilized appropriate verification techniques to manage changes in project scope, schedule and costs.
• Maintained optimal productivity through tracking project performance using appropriate systems, tools, and techniques.
• Coordinated internal resources and third parties/ vendors for the flawless execution of projects.
• Drafted 100% accurate reports and presentations to management, to provide project status and visibility for other business initiatives.
• Assisted the PMO in the overall project implementation in line with the Bank's strategies.

• Promoted customer loyalty and expanded the client base by overseeing the provision of stellar customer service across the branch.
• Effectively addressed customer complaints and oversaw their resolution to ensure customer satisfaction.
• Developed the team through overseeing coaching and training.
• Ascertained 100% compliance with banks' policies/procedures at the branch.
• Managed the operational risk environment & ensured a risk-sensitive team.
• Deputized the Branch Manager on Branch Administrative and Business development roles.
• Improved branch audit rating from poor to good rating by creating risk awareness and strictly enforcing compliance to the laid down procedures.
• Oversaw Branch cash management in terms of adequate liquidity, cash repatriation and proper accountability.
• Managed vendor and supplier services including ensuring quality service delivery as per the contracts in place.
• Established and maintained a good relationship with the vendors and suppliers as per the Banks' procurement guidelines.
• Negotiated all vendor services to ensure the lowest payments as a way of minimizing cost.
• Intercepted a loan booking done to the wrong account saving the bank the cash that would have otherwise been lost fraudulently.
• Part of a committee that was created to assist in the initiation of the new clearing system in the Bank. Represented the branch operations team and ensured all branch staff were trained and were familiar with the new system and features of the new cheques.
• Participant in the bank's Cost and Income Optimization Committee at the branch level tasked with formulating the bank's costs & revenues strategies.
• Bridged knowledge gaps for staff by facilitating occasional trainings on bank procedures and process flows thereby enhancing team efficiency.
• Initiated rigorous awareness campaigns on adherence to regulatory policies and procedures. This translated to a positive transformation of the branch audit ratings from Poor to Good.

• Established efficient workflow processes, monitored daily productivity, and implemented modifications aimed at improving the overall effectiveness of personnel and their activities.
• Deputized the Branch Operations Manager and oversaw the supervision of Bank Tellers.
• Authorized the loading of the ATM and Vault custodianship.
• Reconciled suspense accounts and prepared periodic returns.
• Processed outward cheques to central clearing and in-house cheques to clients' accounts.
• Effectively handled customer queries and complaints.
• Reviewed branch exceptional reports and tracked their progress.
• Managed branch back-office transactions.

• Upheld strict financial controls by keeping funds secure and accurately transferring money to the relevant accounts.
• Worked closely with other departments to design and develop robust solutions that meet client requirements for functionality, scalability and performance.
• Monitored customer behaviours and upheld strict protocols to prevent theft of assets.

• Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom activities.
• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
• Kept students on track with proactive behavior modification and positive reinforcement strategies.

• Facilitated and coordinated informative and evidence-generating discussions by making sure every group member has a chance to participate, and creating a safe and trusting atmosphere by listening and asking guiding questions.
• Worked hand-in-hand with the Research Coordinator to review survey logs and ensure the most efficient procedures were being used.
• Conducted analysis of the data collected and assured compliance with the organizational standards.
• Used various analytical tools for assuring quality & completeness of data.