Janet Mutugi
Summary
Driven professional with a proven track record at Lymack Suites, excelling in customer service and organization skills. Demonstrated ability to handle high-pressure situations and improve guest satisfaction through effective problem-solving and attention to detail. Skilled in data entry and relationship building, contributing to seamless operations and positive work environments.
Overview
2
2
years of professional experience
Work History
Waitress
Cascade Restaurant
Nairobi, Kenya
04.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Lymack Suites
Nairobi, Kenya
03.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Education
Diploma in Hospitality And Tourism
Cascade Institute of Hospitality And Tourism
Thika08.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Travel Planning
- Problem-Solving
- Attention to Detail
- Customer Service
- Punctual and Reliable
- Relationship Building
- Inventory Management
- Report Preparation
Timeline
Receptionist
Lymack Suites
03.2023 - 05.2024
Waitress
Cascade Restaurant
04.2022 - 02.2023
Diploma in Hospitality And Tourism
Cascade Institute of Hospitality And Tourism