Janet Muhia
Nyambura
Nairobi ,Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Pre-Sales Engineer
Techmax Solutions Limited
, Kenya
02.2022 - Current
- Offer after-sales support to customers which includes doing upgrades and fixing vulnerabilities
- Generating leads for the Sales department
- Wrote detailed technical documentation for company products.
- Organized product demonstrations and trial installations of equipment to promote products.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Created product training plans centered on customer success and satisfaction.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Google Developer
Students Club, GDSC
09.2017 - Current
- Member of the club
- Participate in Bug Bounty capture the flag competitions
Network Technician Intern
JKUAT
01.2021 - 04.2021
- Major network expansion project in JKUAT
- Installation, configuration, adoption and monitoring
- Ubiquity Access Points and switches
- Responding and reporting on day-to-day end point connectivity issues within the campus network
- Software and hardware maintenance
Education
Bsc. Computer Science - Computer Science
Jomo Kenyatta University (JKUAT)
Juja, Kiambu Kenya 09.2017 - 06.2023
Cisco Certified Network Associate (CCNA) -
CISCO Academy
05.2018 - 10.2020
Big Data Engineer Mastery - Big Data
IBM
Online 05.2018 - 07.2018
Kenya Certificate Of Secondary Education (KCSE) -
Nembu Girls’ High School
Kenya 01.2013 - 12.2016
Skills
Project management
Pre-Sales Support
Cybersecurity Software Proficiency
Technical support
Customer success
Additional Information
- EXTRA-CURRICULAR ACTIVITIES / AWARD , One Girl Can Scholarship Winner 2017-2020 2nd Best student Award KCSE 2016
Timeline
Pre-Sales Engineer
Techmax Solutions Limited
02.2022 - Current
Network Technician Intern
JKUAT
01.2021 - 04.2021
Cisco Certified Network Associate (CCNA) -
CISCO Academy
05.2018 - 10.2020
Big Data Engineer Mastery - Big Data
IBM
05.2018 - 07.2018
Bsc. Computer Science - Computer Science
Jomo Kenyatta University (JKUAT)
09.2017 - 06.2023
Google Developer
Students Club, GDSC
09.2017 - Current
Kenya Certificate Of Secondary Education (KCSE) -
Nembu Girls’ High School
01.2013 - 12.2016