Janet Ghati

- supervising pest control technicians ensuring adherence to safety protocol and company policies.

- Conduct site inspections and assessments to identify issues and determine appropriate treatment options in consultation with the technical team.

- Train and mentor staff on how to handle fumigation equipment and good customer services.

- Maintain accurate records of services performed, inventory and equipment maintenance.

- Handle customer inquiries and complaints provide solutions and ensure customer satisfaction.

- Continued research on industry regulations, trends and best practices in the industry.

- Collaborated with other departments to enhance service delivery and client relations.

- Define Nexus Admin Parameters for User Portals

- Market and sell the Nexus platform, including client training and support.

- Monitor marketing campaigns; leverage data-driven insights in assessing performance and analyzing them.

- Liaise between clients utilizing Nexus and Development Teams.

- Ensured consistency of the brand across all platforms.

-Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

-Developed high-quality documentation to support training efforts, helping clients fully understand new systems and procedures.

- Prospected new business and assisted with marketing campaigns.

- Promoted Bank Products and Services, therefore, increased customer engagement.

- Conducted market analysis; hence, advised on Industry Trends and Customer Preference.

-Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

-Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

-Managed risk effectively by closely monitoring client portfolios and making timely adjustments.

-Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

- Migrated client data from paper to digital formats.

- Managed spreadsheets with high accuracy and efficiency.

- Conducted regular data backups and updated records as needed.

- Organized and maintained paperwork to ensure data security.

-Scanned documents and saved in database to keep records of essential organizational information.

-Increased data accuracy by diligently inputting and verifying information from various sources.

-Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.

-Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

- Assisted customers through inbound calls and outbound calls.

-Participated in workshops and presentations related to projects to gain knowledge.

- Coordinated corporate events, including banking campaigns.

-Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

-Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

- Conducted Know Your Customer calls.

Encouraged customers to activate dormant accounts.

- Crafted various call scripts to optimize customer interaction.

- On-boarded clients for mobile banking services promoting deposits through paybill numbers.