Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Chane Lenakae

Nairobi,20464

Summary

Results-driven business professional with over 10 years of progressive experience driving revenue growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Development Manager

Pesapal Limited
01.2022 - Current
  • Grew client base from a zero portfolio to 1.5 Billion within 3years through identifying new business opportunities and closing high value deals.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Developed customized solutions for clients based on a deep understanding of their needs and pain point.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Identified cross-selling opportunities through ongoing customer needs analysis.
  • Aggressive marketing of the company's payment solutions to potential clients and ensure 100% usage to generate revenue.
  • Closed long-term agreements through skilful negotiation.
  • Consistently met monthly targets through diligent prospecting efforts, follow ups and negotiation skills.
  • Drove revenue growth by identifying and securing new business opportunities in untapped markets.
  • Strengthened client relationships, conducting regular follow up and customer visits to ensure satisfaction and identify additional needs.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Expanded customer base by networking at industry events and leveraging social media platforms, this resulted to over 80% conversion rate of new clients.

Payments Supervisor (Relationship Management)

Equity Bank (K) Limited
11.2016 - 12.2021
  • Growing merchant acquiring business portfolio from 1.8B to 2.5B within one year through acquisition of quality merchants.
  • Offer feedback to the bank on best solutions in regards to the growth of assigned portfolio.
  • Relationship management and deepening relationship of the recruited merchants in order to increase turnovers and revenue.
  • Marketing bank’s products (different payment solutions) to businesses thus generating income for the bank.
  • Training of Merchants on Fraud, card skimming in order to prevent fraudulent activities in their Premises.
  • Managing and growing the assigned branch Portfolio of 3 Billion.
  • Enhancing and maintaining good relations with existing merchants, through providing them with superior service and wow experience on acquiring business.
  • Improved customer satisfaction with timely response to inquiries, disputes, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Accounts Opening/ Card Officer

Equity Bank (K) Limited
01.2014 - 12.2015
  • Improved department efficiency by 60%, by streamlining and implementing policies and processes to increase efficiency.
  • Collected, arranged, and input information into database system of over 120 accounts in a quota which resulted to Deposit Mobilization of over 18M.
  • Established protocols for handling sensitive customer information, ensuring 100% confidentiality and compliance with legal standards.
  • Established effective relationships with other departments which increased collaboration and maximization of business opportunities.
  • Conducted regular surveys with the customers through call backs, in order to establish customer satisfaction & experience.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Increased operational efficiency by conducting regular training sessions for junior officers, this resulted to improved service delivery.

Customer Service Officer

Equity Bank (K) Limited
01.2013 - 12.2013
  • Conducting daily and weekly meetings at the branch level to enhance service delivery and customer satisfaction.
  • Involved in trainings to ensure that high customer service standards is achieved.
  • Maintaining customer records by updating account information of over 100 accounts in a day.
  • Attending to over 50 and more incoming calls, emails per day from customers.
  • Prepare product reports by collecting and analyzing customer information.
  • Marketing shares products/ unit trusts to our esteemed customers.
  • Maintain good customer relations by communicating effectively and consistently.
  • Updating customers on the trends of shares and how they are performing.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns within the stipulated timelines.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Relationship Officer (Corporate Cashier)

Equity Bank (K) Limited
11.2011 - 12.2012
  • Daily reconciliation of physical cash and reserve cash to ensure 100% balance.
  • Cash Management to ensure effectiveness and efficiency.
  • Ensuring all transactions were properly recorded in the bank’s networked computer system for proper record keeping.
  • Adhering to high standards of customer service thus ensuring the clients get the best experience.
  • Increased loan approvals by 50% ,Through diligently assessing creditworthiness and recommending Potential clients.
  • Maintained strong knowledge of the banking products, sharing insights with clients as part of proactive advisory services.
  • Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
  • Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
  • Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.

Education

Bsc. - Hospitality and Tourism Management

Kenyatta University
Mombasa
01.2011

Secondary -

St. Theresa’s Girls Secondary School
Samburu
01.2005

Skills

  • Profound experience in banking customer needs and satisfaction delivery tactics
  • Client onboarding and after sales support
  • Portfolio growth expertise
  • Client relationship management
  • Effective communication skills
  • Collaborative team management
  • Strategic decision-making and problem solving

Certification

  • 2007 – Computer Application Packages (Excell, Word, PPT, Access, Windows)
  • Achievements
  • Participated in Equity Group Foundation Programme (Wings to Fly) in selection of best candidates for the scholarships at the branch level.
  • Certificate of participation in Sustainable Resource Management Workshop
  • Participation in the Bank’s Smart Challenge Competition to represent the branch.

Timeline

Business Development Manager

Pesapal Limited
01.2022 - Current

Payments Supervisor (Relationship Management)

Equity Bank (K) Limited
11.2016 - 12.2021

Accounts Opening/ Card Officer

Equity Bank (K) Limited
01.2014 - 12.2015

Customer Service Officer

Equity Bank (K) Limited
01.2013 - 12.2013

Relationship Officer (Corporate Cashier)

Equity Bank (K) Limited
11.2011 - 12.2012

Bsc. - Hospitality and Tourism Management

Kenyatta University

Secondary -

St. Theresa’s Girls Secondary School

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Janet Chane Lenakae