JANEROSE WANJIRU WARUGONGO
Assistant Waitress
Thika, Nairobi Province,30
Summary
Dynamic and dedicated hospitality professional with experience at Princess Cruises Lines and Mediterranean Shipping Company, recognized for exceeding guest expectations through attentive service and strong communication skills. Proven ability to thrive in fast-paced environments while maintaining cleanliness and efficiency. Adept at managing multiple tables and resolving customer concerns, ensuring a memorable dining experience.
Overview
5
5
years of professional experience
Work History
Assistant Waitress
Princess Cruises Lines
09.2024 - Current
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Streamlined dining experience for guests by efficiently managing food and beverage orders and delivery.
- Exceeded customer expectations through attentive listening, anticipating needs, and offering tailored suggestions based on dietary preferences or restrictions.
- Followed directions from lead Waitress to deliver exceptional guest service.
Assistant Waitress
Mediterranean Shipping Company
05.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Waitress
The Panari Hotel
11.2019 - 02.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Diploma in Food Production And Service - Hospitality Management
Amboseli Institute of Hospitality And Technology
Thika, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Mwenje High School
Laikipia, Kenya 04.2001 -
Skills
Excellent team work and communication
Attention to cleanliness and detail
Guest service and hospitality knowledge
Experience with multicultural service environments
Ability to adapt in fast-paced
Fluent in English
Accomplishments
- Supervised team of thirty staff members at The Panari Hotel.
Timeline
Assistant Waitress
Princess Cruises Lines
09.2024 - Current
Assistant Waitress
Mediterranean Shipping Company
05.2023 - 12.2023
Waitress
The Panari Hotel
11.2019 - 02.2020
Diploma in Food Production And Service - Hospitality Management
Amboseli Institute of Hospitality And Technology
04.2001 -
High School Diploma -
Mwenje High School
04.2001 -