Janeffer Gitau Wangari
Nairobi
Summary
Dynamic Front Desk Associate at Holiday Inn Express with proven expertise in customer service and data entry. Successfully enhanced client satisfaction through effective communication and meticulous scheduling. Demonstrated strong attention to detail while maintaining security protocols and supporting team collaboration, ensuring a professional and welcoming environment for all visitors.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Holiday Inn Express
01.2024 - Current
- Created a friendly and professional atmosphere by warmly greeting and assisting clients, visitors, and employees as they arrive at the front desk.
- Responded to inquiries in person, via phone, or email, providing accurate and timely information about our company, services, and policies.
- Managed appointments, meetings, and conference room bookings, ensuring efficient use of office resources.
- Registered visitors should provide access cards or badges as needed, and maintain an organized log of all incoming and outgoing guests.
- Assisted with administrative tasks, including data entry, document scanning, and mail sorting.
- Monitored and maintained security protocols, ensuring the safety of employees and visitors, and followed emergency procedures when necessary.
- Kept the front desk area clean and organized, ensuring it represented the company's professional image.
- Accepted and logged incoming deliveries, notifying the appropriate staff members of their arrival.
- Handled payment processing for services, and maintained accurate records of transactions.
- Addressed client or visitor concerns, and escalated any unresolved matters to the appropriate department.
Intern
RefuSHE
01.2023 - 01.2024
- Company Overview: An intern in the Monitoring and Evaluation Department.
- Assisted in collecting data from field activities, programs, and beneficiaries.
- Ensured accurate and timely entry of data into the organization’s M&E databases.
- Participated in field visits to monitor program implementation and ensured alignment with M&E frameworks.
- Documented observations and provided feedback to the M&E team.
- Participated in training sessions for staff and partners on M&E tools and processes.
- Supported the M&E team in building the capacity of field staff to collect and report data accurately.
- Ensured compliance with RefuShe's policies, procedures, and ethical guidelines in all M&E activities.
- Maintained confidentiality and integrity of data at all times.
Education
Certificate - Computer Packages, Cisco Networking
REFUSHE KENYA
01.2023
Kenya Certificate of Secondary Education -
Kerugoya Girls High School
Kenya01.2019
Kenya Certificate of Primary Education -
Effort Junior Academy
Kenya01.2015
Skills
- Customer service
- Time management
- Team collaboration
- Data entry
- Security protocols
- Scheduling appointments
Hobbies and Interests
- Socializing and travelling
- Watching Movies
- Team sports
- Water sports
- Volunteery work
References
Provided upon request
Languages
- English
- Kiswahili
Personal Information
Gender: Female
Languages
English
First Language
Timeline
Front Desk Associate
Holiday Inn Express
01.2024 - Current
Intern
RefuSHE
01.2023 - 01.2024
Certificate - Computer Packages, Cisco Networking
REFUSHE KENYA
Kenya Certificate of Secondary Education -
Kerugoya Girls High School
Kenya Certificate of Primary Education -
Effort Junior Academy
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